Key Holder Sales Associate |

Lovisa Pty Ltd; Columbia (MD); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Ongoing training, mentoring, and support

Generous product discount

Incentives

Ear piercing training

Culture of continuous improvement

Opportunity to join a successful global brand

Job summary

A fast-fashion jewellery retailer is seeking a passionate and experienced Keyholder in Columbia, Maryland. This role focuses on delivering exceptional customer service and leading the store's operations, including merchandising and inventory management. Ideal candidates should have a strong desire for customer satisfaction, effective communication skills, and retail or hospitality experience. We value a positive attitude and a passion for fashion, offering ongoing training and support for career growth within our expanding team.

Qualifications

• Prior experience in retail or hospitality is preferred.
• Ability to thrive in a fast-paced, high-volume environment.
• Strong desire to deliver an exceptional customer experience.

Responsibilities

• Lead customer service and maintain a positive environment.
• Manage visual merchandising and lead inventory counts.
• Ensure the store remains presentable and inviting.

Skills

Exceptional communication skills

Time management

Organizational skills

Ability to create a positive team environment

Retail or hospitality experience

Passion for retail and fashion

Job description

Our Brand

Lovisa was created out of a need for on‑trend fashion jewellery at ready‑to‑wear prices. Our trend‑spotting departments worldwide take inspiration from couture runways and current street style to deliver new, must‑have styles to our customers.

We are a fashion‑forward jewellery brand that caters to every woman, with 150 new styles being delivered to stores each week. We give exceptional customer service and apply our core belief, “It’s about the customer, always” in everything we do.

Established in Australia, Lovisa launched its first store in 2010. Since then Lovisa has opened over 550 stores across 20 countries: New Zealand, The United States, Singapore, Malaysia, South Africa, United Kingdom, France, Germany, Belgium, Netherlands, Switzerland, Austria, Luxembourg. As we continue to grow, vast opportunities will arise and are on offer for self‑motivated and enthusiastic leaders and team members.

The Key Holder Role

As a Keyholder, fashion that makes you feel good is at the core of what we offer our customers. We bring advice, inspiration, and technique, leading an elevated service environment in all areas.

• Enthusiastic communicator. Lead the customer service and upbeat environment.
• Visual merchandising. Lead new floor sets, replenishment of sales floor with new merchandise and roll out seasonal promotions and markdowns.
• Operational excellence. Lead inventory counts, actively reduce shortage & loss and be knowledgeable of all cashier functions. Keep up to date with all training modules and cross‑functional roles.

Join The Lovisa America Team

It is exciting times at Lovisa with many new stores opening across America, so we are looking for our next amazing Lovisa Sales Super Stars to join our growing team.

Lovisa Benefits

• Ongoing training, mentoring and support for personal and career growth.
• Generous product discount.
• Incentives galore.
• Ear piercing training.
• A culture that is committed to continuous improvement!
• Opportunity to join one of Australia’s fastest and most successful global retail brands!

What we are looking for!

• Do you have a strong desire to deliver an exceptional experience to your customer?
• You possess strong time management and organizational skills
• You thrive off challenge and reward
• Have you got prior experience working in retail/hospitality?
• Can you create a positive team environment?
• Will you aim to ensure the store always looks presentable and inviting to our customers?

To Be Successful In This Role You Will Have

• Prior experience for a retailer or hospitality
• Ability to perform in a fast‑paced, high‑volume environment
• Exceptional communication skills
• A passion for retail and fashion!

If you are seeking a fast‑paced and exciting successful career with a variety of continued opportunities and with a brand that embraces a dynamic and passionate culture, then we would love to discuss this opportunity with you!

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