Key Holder & Retail Sales Coach — Big & Tall, Bonuses

DXL Group; Manchester (CT); On-site; USD 27,000 - 36,000; Full time

Job summary

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is seeking a Retail Sales Associate, Key Holder who is committed to delivering an unmatched guest experience. You will welcome guests, learn their needs, and guide them through our broad range of apparel.

You will also coach and develop the sales team, promote product knowledge, and contribute to a high‑performance store environment in a fast-paced setting.

Qualifications

• High school diploma or equivalent (college/university degree helpful not required).
• Demonstrates superior customer service techniques and experience with problem/ complaint resolution.
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Responsibilities

• Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences and lifestyle.
• Sell and market a broad range of apparel, including private labels, name brands, and tailored clothing.
• Assist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures

Skills

Customer service

Product knowledge

Coaching

Sales skills

Problem solving

Education

High school diploma

Job description

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is seeking a Retail Sales Associate, Key Holder who is committed to delivering an unmatched guest experience. You will welcome guests, learn their needs, and guide them through our broad range of apparel.

You will also coach and develop the sales team, promote product knowledge, and contribute to a high‑performance store environment in a fast-paced setting.