Key Holder: Luxury Retail & Clienteling Pro

Vince; New York (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Healthcare options

401(k) with employer match

Paid time off

Clothing allowance

Gym reimbursement

Mental health support

Parental leave

Insurance: life, disability

Commuter benefits

Discounts

Job summary

Vince is seeking a highly motivated Key Holder for Mercer St, NY who will lead with selling and elevate client interactions. You will own your client book and drive luxury service standards across the floor.

Responsibilities include achieving personal sales goals, cultivating client relationships via targeted outreach, and supporting store operations while upholding Vince’s luxury experience. Candidates should have 2+ years in luxury retail and strong communication skills.

Qualifications

• 2+ years experience in luxury retail sales.
• Proven ability to meet or exceed sales goals.
• Strong verbal and written communication skills.
• Comfortable with POS systems, CRM tools, and Microsoft Office.
• Able to climb ladders and bend, reach, lift up to 35 pounds while merchandising.
• Flexible work schedule including weekends, evenings, events, and holidays.

Responsibilities

• Consistently achieves and exceeds personal sales goals, KPIs, and clienteling expectations.
• Builds deep knowledge of fabrics, fits, construction, and design intent to inspire purchases.
• Cultivate and grow a robust client book through proactive outreach (SMS, email, follow-ups, referrals).
• Speak confidently about the Vince aesthetic and convert conversations into sales.
• Convert walk-in traffic into loyal clients through elevated engagement and consultative selling.
• Model best-in-class selling and clienteling on the floor to inspire the team.
• Support store operations including POS, merchandising, inventory, and visual standards.

Skills

Retail sales

Customer service

Communication

POS systems

CRM tools

Microsoft Office

Team player

Mobility

Tools

POS systems

CRM tools

Microsoft Office

Job description

Vince is seeking a highly motivated Key Holder for Mercer St, NY who will lead with selling and elevate client interactions. You will own your client book and drive luxury service standards across the floor.

Responsibilities include achieving personal sales goals, cultivating client relationships via targeted outreach, and supporting store operations while upholding Vince’s luxury experience. Candidates should have 2+ years in luxury retail and strong communication skills.