Key Holder: Lead Store Experience & Team Growth

Bath & Body Works; Peoria (IL); On-site; USD 19,286,000 - 28,930,000; Full time

Benefits offered by this job

DailyPay

Guild tuition assistance

Medical/Dental/Vision

EAP and well-being support

Paid time off & parental leave

40% merchandise discount

Job summary

Bath & Body Works seeks a store-level Key Holder in a fast-paced, customer-centric environment. You will support delivering sales plans through effective execution of store and operational tasks while acting as Manager on Duty when scheduled.

Responsibilities include coaching teams, boosting customer experiences, knowing products and policies, and guiding daily directions. This role requires varied shifts, physical activity, and a commitment to brand standards.

Qualifications

• Thrives in a customer-first retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.

Responsibilities

• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Skills

Customer-first mindset

Coaching capability

Sales experience

Communication

De-escalation

Flexible schedule

Education

High school diploma or GED

Job description

Bath & Body Works seeks a store-level Key Holder in a fast-paced, customer-centric environment. You will support delivering sales plans through effective execution of store and operational tasks while acting as Manager on Duty when scheduled.

Responsibilities include coaching teams, boosting customer experiences, knowing products and policies, and guiding daily directions. This role requires varied shifts, physical activity, and a commitment to brand standards.