Key Holder: Lead Sales & Service in Retail

BootBarn Inc.; Northern (KY); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with match

Paid Time Off

Merchandise discount

Job summary

Boot Barn, Inc. is seeking a Key Holder to help drive sales and lead store partners. The role focuses on delivering exceptional customer experiences, product knowledge, and adherence to merchandising standards in a dynamic retail environment.

You will work with the leadership team to exceed store goals, support team development, and ensure smooth daily operations, including opening/closing procedures and POS transactions. A history of retail sales success and flexible scheduling is preferred.

Qualifications

• 1 to 2 years of retail sales experience.
• Demonstrates strong leadership, communication, time management and organization skills.
• Availability to work a variety of shifts including nights, weekends and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Up to 10% travel to support local stores, as needed.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; communicate product knowledge to customers.
• Maintain and achieve measurable goals (UPT, ADT, add-ons, data capture).
• Understand current promotions and advertisements; maintain merchandising standards.
• Assist with store operations, floor moves, stock replenishment, and transactions.
• Adhere to Time and Attendance policies; complete opening/closing procedures.

Skills

Retail sales

Leadership

Communication

Time management

Shift flexibility

Customer service

Job description

Boot Barn, Inc. is seeking a Key Holder to help drive sales and lead store partners. The role focuses on delivering exceptional customer experiences, product knowledge, and adherence to merchandising standards in a dynamic retail environment.

You will work with the leadership team to exceed store goals, support team development, and ensure smooth daily operations, including opening/closing procedures and POS transactions. A history of retail sales success and flexible scheduling is preferred.