Key Holder - Lead Customer Service & Store Ops

Everything But Water, LLC; Sanibel (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) participation

Merchandise discounts

Additional benefits

Job summary

Everything But Water is seeking a Key Holder to partner with Store Management in delivering exceptional customer service and maintaining brand standards at our Sanibel, FL location. The role supports shift coverage, may supervise Sales Associates, and reinforces the company selling model.

Ideal candidates have 2-4 years in retail and at least 1 year in supervision, with availability nights, weekends, and holidays.

Qualifications

• 2-4 years of experience in retail sales
• 1 year of supervisory experience
• Availability must include nights, weekends, and holidays
• Effective customer engagement skills
• High level interpersonal and communication skills
• Physical requirements include ability to stand and walk for an eight-hour shift; climb a ladder; lift a minimum of 10 pounds
• Must be 18 years of age or older
• Must be fluent in English (speak, read, write)

Responsibilities

• Works closely with Store Manager and Assistant Store Manager to support business needs, adequate shift coverage and at times supervise Sales Associates
• Consistently deliver exceptional customer service by demonstrating the Company’s selling model in a confident and knowledgeable manner
• Maintain brand standards around cleanliness, organization, and visual presentation standards
• Demonstrate an understanding of sales goals and align behaviors accordingly

Skills

Customer service

Supervisory experience

Interpersonal skills

Communication skills

Fluent English

Job description

Everything But Water is seeking a Key Holder to partner with Store Management in delivering exceptional customer service and maintaining brand standards at our Sanibel, FL location. The role supports shift coverage, may supervise Sales Associates, and reinforces the company selling model.

Ideal candidates have 2-4 years in retail and at least 1 year in supervision, with availability nights, weekends, and holidays.