Retail Key Holder & Customer Experience Lead

Everything But Water, LLC; Miami (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(K) participation

Merchandise discounts

Benefits for eligible Associates

Job summary

Everything But Water at Dadeland Mall is seeking a Key Holder to partner with Store Management in delivering exceptional customer service and upholding brand standards.

You will support shift coverage, supervise associates when needed, and help drive the company selling model across the team.

Join a fashion-focused retailer known for women's swimwear and resortwear with a strong coast-to-coast presence.

Qualifications

• 2–4 years of experience in retail sales.
• 1 year of supervisory experience.
• Availability must include nights, weekends, and holidays.
• Effective customer engagement skills.
• High level interpersonal and communication skills.
• Physical ability to stand, walk 8 hours, climb a ladder, lift 15 pounds.
• Must be 18 years of age or older.
• Must be fluent in English (speak, read, write).

Responsibilities

• Works closely with Store Manager and Assistant Store Manager to support business needs and shift coverage.
• Consistently deliver exceptional customer service by applying the company selling model.
• Maintain brand standards around cleanliness, organization, and visuals.
• Demonstrate understanding of sales goals and align behaviors accordingly.

Skills

Customer engagement

Interpersonal communication

Retail sales

Tools

Point of Sale (POS)

Job description

Everything But Water at Dadeland Mall is seeking a Key Holder to partner with Store Management in delivering exceptional customer service and upholding brand standards.

You will support shift coverage, supervise associates when needed, and help drive the company selling model across the team.

Join a fashion-focused retailer known for women's swimwear and resortwear with a strong coast-to-coast presence.