Key Holder

Nothing Bundt Cakes; Brownsville (TX); On-site; USD 14,000 - 18,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Free uniform

Opportunities for quarterly bonuses

Job summary

Nothing Bundt Cakes in Brownsville, TX is seeking a Key Holder to support the Manager with daily bakery operations, including opening/closing procedures and guest services. You will process transactions, assist guests in person and by phone, and help with light cleaning, organization, and administrative tasks to ensure a smooth operation and outstanding guest experience.

The role emphasizes teamwork across departments, with opportunities to contribute to marketing events and deliver exceptional

Qualifications

• Experience in retail or food service preferred.
• Excellent guest service and communication skills.
• Ability to operate POS and cash handling.
• Flexible to work varied shifts.

Responsibilities

• Co-facilitate opening/closing, balance cash drawer and deposits.
• Suggest add-ons and retail to enhance guest experience.
• Assist guests in person and by phone with orders.
• Balance and operate the POS accurately.
• Know prices, products and promotions.
• Coordinate order timing between Guest Services and Bakery.
• Manage special-order fulfillment for guests and corporate accounts.
• Support marketing events and brand-building activities locally.
• Keep crafting/joy creator area clean and sanitized.
• Ensure store policies and food safety standards are followed.
• Monitor emails and customer inquiries professionally.
• Handle GEM cases and coordinate with management.
• Communicate with fundraising groups and enter details.
• Manage house accounts and follow up on outstanding accounts.
• Assist with receiving, loading/unloading deliveries with vendors.
• Support daily store operations with accuracy and customer service.
• Willing to assist other departments.

Job description

Benefits:

• Training & development
• Employee discounts
• Flexible schedule

Benefits:

• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Employee discounts

Job Description:

The Key Holder supports the Manager by assisting with daily operations,
including opening and closing procedures. Serving as a Joy Creator they
provide exceptional guest service, create a warm and welcoming atmosphere, process transactions accurately, and assist guests both in person and over the phone. In addition, the Key Holder performs responsibilities for the Crafting, Department, assists with light cleaning and organization, and completes various clerical and administrative tasks to help ensure smooth, efficient bakery operations and an outstanding guest experience.

RESPONSIBILITIES:

• Co-facilitates the opening and closing of the bakery, including
  cash-drawer balancing and bank deposits.
• Suggest creative solutions such as add-ons and retail to create an
  exceptional experience for the guest
• Assist guests with their orders in person and by phone
• Operate and balance the POS with accuracy and efficiency
• Have current and complete knowledge of current prices, products and
  promotions
• Coordinate the timing of all orders between Guest Services and Bakery
  Departments
• Co-manages special-order fulfillment via web and email for individual
  guests and corporate accounts as well as large, complex orders and
  deliveries.
• Contributes to marketing strategy execution in the local community by
  helping to coordinate and participating in special, brand-building
  events.
• Keep crafting/joy creator area clean and sanitized, including crafting
  bins, drawers, and the BOH POS station
• Proficient in the Crafting and Joy Creating department.
• Ensure Managerial daily instructions are completed
• Uphold Nothing Bundt Cake company policies and food safety
  standards Price and organize retail merchandise,
  ensuring products are accurately labeled and properly stocked
  or stored in designated bins.
• Monitor, prioritize, and respond to emails and customer
  inquiries in a professional and timely manner.
• Review and manage GEM cases, resolving issues within the
  system and coordinating with management as needed for
  follow-up.
• Communicate with fundraising groups to obtain updates,
  gather all required event details, and accurately enter
  information into the system.
• Manage house accounts by creating, maintaining, closing, and
  following up on outstanding accounts to ensure accurate
  recordkeeping.
• Assist with receiving, loading, and unloading deliveries from
  shipping vendors and suppliers working collaboratively with
  the team to ensure efficient inventory handling.
• Support daily store operations by maintaining organization,
  accuracy, and excellent customer service while assisting with
  administrative and operational tasks as needed.
• Willing to assist other departments as needed

Work Availability:

Must have the flexibility to work various shifts, including early mornings,
evenings, weekends and holidays, based on changing business demands.

PERKS & BENEFITS:

• Employee discounts
• Paid time off
• Free uniform
• Opportunity for quarterly bonuses

Compensation: $10.00 - $13.00 per hour