Guest Service Representative

Nothing Bundt Cakes #132; High Point (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Employee discounts

Job summary

Nothing Bundt Cakes is seeking a Guest Services Representative to create a warm, welcoming atmosphere for guests both in person and over the phone. You will guide guests through cake selections, balance orders, and ensure a smooth, joyful experience.

You’ll collaborate with the crafting team on side duties, perform light cleaning and clerical tasks, and play a key part in making every guest feel valued and cared for within the bakery community.

Qualifications

• Possess a strong sense of teamwork.
• Ability to follow instructions.
• Has integrity.
• Takes initiative.
• Works well under pressure.
• Outgoing and friendly personality.
• Attention to detail.
• Multi-tasking ability.
• Strong sales ability.
• Strong sense of urgency.
• Genuine care for others’ needs.

Responsibilities

• Introduce walk-in guests to the bakery and products using a Guest Tour
• Suggest creative solutions to guests with walk-in orders
• Suggest the purchase of add-ons and retail to make the product a complete experience
• Assist phone-in guests with their orders
• Operate and balance the POS with accuracy and efficiency
• Collect email addresses from guests
• Have current and complete knowledge of current prices, products and promotions
• Keep retail area clean, swept and neatly merchandised throughout the day
• Dust all retail surfaces at least twice per week, including counter tops and POS stations.
• Carry out the duties the crafter & other departments assigns from time to time

Skills

Teamwork

Follow instructions

Integrity

Initiative

Under pressure

Outgoing personality

Attention to detail

Multi-tasking

Sales ability

Sense of urgency

Care for others

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Employee discounts

COMPANY AND CULTURE:

At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcome, and you’ll create an environment of generosity, happiness, and joy in your community.

JOB POSITION:

The Guest Services Representative (GSR) creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The GSR does side work duties for the Crafting Department, some light cleaning and clerical duties.

RESPONSIBILITIES:

• Introduce walk-in guests to the bakery and products using a Guest Tour
• Suggest creative solutions to guests with walk-in orders
• Suggest the purchase of add-ons and retail to make the product a complete experience
• Assist phone-in guests with their orders
• Operate and balance the POS with accuracy and efficiency
• Collect email addresses from guests
• Have current and complete knowledge of current prices, products and promotions
• Keep retail area clean, swept and neatly merchandised throughout the day
• Dust all retail surfaces at least twice per week, including counter tops and POS stations.
• Carry out the duties the crafter & other departments assigns from time to time

QUALIFICATIONS:

• Possess a strong sense of teamwork
• Ability to follow instructions
• Has integrity
• Takes initiative
• Works well under pressure
• Outgoing and friendly personality
• Attention to detail
• Multi-tasking ability
• Strong sales ability
• Strong sense of urgency
• Genuine care for others’ needs

PERKS & BENEFITS:

• Employee discounts
• We offer flexible work schedules
• You don’t have to be 18 to work here, so students can join us
• You’ll get trained, not only on selling cake, but on growing your career
• We love to celebrate and bring joy to the community