Guest Service Representative - Lead

Nothing Bundt Cakes #248; Omaha (NE); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Cake discounts

Flexible work schedules

Job summary

Nothing Bundt Cakes #248 is seeking a Guest Services Representative to greet guests, guide cake selections, and ensure smooth order processing in a welcoming, joyful bakery environment.

You will assist in building customer relationships, promoting promotions, and maintaining a clean, attractive display. Flexible schedules and casual dress code apply, with cake discounts and opportunities to advance within the company.

Responsibilities

• Greet walk-in and phone guests with warmth and helpful enthusiasm to determine interests and needs, following NbC Sweet Steps of Service to create a superior guest experience.
• Maintain strong product knowledge to educate guests on NbC cake distinctions, sizes, flavor options, pricing, promos, and merchandise.
• Suggest additional merchandise such as balloons, candles, and cards to complete celebrations.
• Process guest orders accurately using the point-of-sale system and invite guests to join NbC Email Club for promos.
• Keep bakery presentation clean and organized, including routine sweeping/mopping and dusting of surfaces.
• Replenish retail merchandise and cake display case to ensure strong visuals.
• Assist Crafter in preparing cake decorations and packaging supplies as needed.
• Help open and close bakery including closing down registers.
• Learn to build marketing email lists for potential fundraiser avenues.

Job description

Benefits:

• Health insurance


• Opportunity for advancement


• Paid time off


• Vision insurance


• 401(k)


• 401(k) matching


• Dental insurance


• Employee discounts

At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place,

setting the mood and making a stop in the bakery an event worth posting about.

You’ll get to play party planner by helping guests order the right cake for their celebrations

and making sure their orders go off without a hitch.

You’ll make everyone feel

welcome, and you’ll create an environment of generosity, happiness, and joy in your

community:

But it gets even better:

We offer flexible work schedules.

We’re keeping it casual. T-shirts and sneakers are where it’s at!

Cake discounts. Yummm!

You don’t have to be 18 to work here, so students can join us.

This job is fun. It’s literally a piece of cake!

This is a great place to make new friends!

You’ll get trained. Not only on crafting cake, but on growing your career.

We love to celebrate and bring joy to the community.

Accountabilities/Duties:

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.


• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.


• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.


• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.


• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.


• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.


• Assists the Crafter in preparing cake decorations and packaging supplies as needed.


• Help open and close bakery including closing down registers.


• Learn to help build marketing email lists to help find potential fundraiser avenues.

Benefits for Full Time: After 1 year of service, Paid Time Off and 401K

Work Availability:

Must have the flexibility to work various shifts, including mornings, evenings, weekends and holidays, based on changing business demands.