Key Holder (Full Time)

Boot Barn; Charleston (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Boot Barn is seeking a Key Holder to deliver exceptional customer service while driving sales and store performance in the local area. The role partners with leadership to uphold company standards, manage daily operations, and ensure accurate POS transactions.

You will develop product knowledge across categories, execute merchandising standards, and contribute to achievement of store goals while maintaining high attendance and appearance standards.

Qualifications

• Excellent customer service and communication skills.
• Ability to meet sales metrics and provide strong suggestive selling.
• Willingness to learn product categories and promotions.
• Maintain store merchandising standards and visual presentation.

Responsibilities

• Foster a service and selling culture to exceed customer expectations.
• Become an expert in product categories and communicate features/benefits.
• Maintain and improve key store metrics like UPT and ADT.
• Stay informed on current promotions and advertisements.
• Support merchandising, floor moves, and store housekeeping.
• Assist with merchandise processing, stock replenishment, and POS transactions.
• Perform opening and closing procedures according to policy.

Skills

Customer service

Product knowledge

Sales skills

POS proficiency

Team collaboration

Tools

POS system

Job description

Our Key Holders engage with customers, create an exceptional in-store experience and provide leadership and support to store partners. They embody Boot Barn's Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product knowledge, visual merchandising presentation skills and strong point‑of‑sale proficiency. Additionally, Key Holders partner with the leadership team in driving activity to exceed store sales goals, help with team development and assist with store operational procedures as assigned.

Key Holder Duties

• Foster a service and selling culture; exceed overall expectations to build long‑standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add‑ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company‑merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.