Key Holder (Full Time)

Boot Barn; Denton (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Boot Barn in Denton, Texas, is seeking a Key Holder to engage with customers and create an exceptional in-store experience. The Key Holder will provide leadership and support to store partners, while promoting Boot Barn's mission and values through excellent service and product knowledge.

The ideal candidate will foster relationships, exceed sales goals, and assist in operational procedures, ensuring compliance with company standards. Strong selling, service expertise, and point-of-sale proficiency are required for this role.

Qualifications

• Ability to foster customer relationships and exceed expectations.
• Expertise in product categories and sales metrics.
• Knowledge of sales transactions and company standards.

Responsibilities

• Engage with customers to provide exceptional service.
• Communicate product knowledge effectively.
• Maintain merchandising standards and assist in operations.

Skills

Customer service

Product knowledge

Sales expertise

Visual merchandising

Point-of-sale proficiency

Job description

Our Key Holders engage with customers, create an exceptional in-store experience and provide leadership and support to store partners. They embody Boot Barn's Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product knowledge, visual merchandising presentation skills and strong point-of-sale proficiency. Additionally, Key Holders partner with the leadership team in driving activity to exceed store sales goals, help with team development and assist with store operational procedures as assigned.

Key Holder Duties

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.