Key Holder (Full Time)

Boot Barn; Town of Riverhead (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Boot Barn in Town of Riverhead is looking for a Key Holder to engage with customers and create an exceptional in-store experience. You will provide leadership and support to store partners, embodying Boot Barn's values while driving store sales goals.

The ideal candidate will have strong product knowledge, service expertise, and point-of-sale proficiency. Responsibilities include fostering a selling culture, maintaining merchandising standards, and ensuring that all sales transactions are accurately processed.

Qualifications

• Strong ability to engage with customers and provide exceptional service.
• Capability to lead and support store partners in achieving sales goals.
• Understanding of merchandise promotions and company policies.

Responsibilities

• Foster a service culture and exceed customer expectations.
• Maintain company merchandising standards and assist in floor moves.
• Accurately complete all sales transactions at POS registers.
• Complete opening and closing procedures following company standards.

Skills

Customer engagement

Product knowledge

Visual merchandising skills

Point-of-sale proficiency

Job description

Our Key Holders engage with customers, create an exceptional in-store experience and provide leadership and support to store partners. They embody Boot Barn's Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product knowledge, visual merchandising presentation skills and strong point-of-sale proficiency. Additionally, Key Holders partner with the leadership team in driving activity to exceed store sales goals, help with team development and assist with store operational procedures as assigned.

Key Holder Duties

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.