Key Holder (Full Time)

Boot Barn; Spanish Fork (UT); On-site; USD 34,000 - 52,000; Full time

Job summary

Boot Barn in Utah is seeking a Key Holder to engage customers, support store leadership, and help drive sales through excellent service and product knowledge.

You will handle selling responsibilities, maintain merchandising standards, assist with opening/closing procedures, and help with inventory and POS transactions while ensuring compliance with company policies. This role offers growth in a busy retail environment.

Qualifications

• Experience in retail customer service.
• Ability to learn product knowledge and communicate features and benefits.
• Familiarity with point-of-sale systems and cash handling procedures.

Responsibilities

• Foster a service and selling culture; exceed expectations to build customer relationships.
• Become an expert in product categories and communicate knowledge to customers.
• Maintain merchandising standards, floor moves, display maintenance and sales setup.
• Assist with opening and closing procedures and adhere to Time and Attendance policies.
• Ensure accurate cash handling and POS transactions; support store leadership to drive sales.

Skills

Customer service

Merchandising

Cash handling

POS operation

Job description

Our Key Holders engage with customers, create an exceptional in-store experience and provide leadership and support to store partners. They embody Boot Barn's Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product knowledge, visual merchandising presentation skills and strong point‑of‑sale proficiency. Additionally, Key Holders partner with the leadership team in driving activity to exceed store sales goals, help with team development and assist with store operational procedures as assigned.

Key Holder Duties

• Foster a service and selling culture; exceed overall expectations to build long‑standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add‑ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company‑merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.