Key Holder (Full Time)

Boot Barn; Erie (Erie County); On-site; USD 30,000 - 40,000; Full time

Job summary

Boot Barn is looking for a Key Holder in Erie, United States. This role involves engaging with customers and providing exceptional in-store experiences.

Key Holders will support store partners and leadership while driving sales goals, assisting in team development, and adhering to company standards. Applicants should possess strong customer service skills and product knowledge.

Qualifications

• Exceptional customer service and selling expertise.
• Product knowledge and visual merchandising skills.
• Strong point-of-sale proficiency.

Responsibilities

• Engage with customers to create a great in-store experience.
• Drive activity to exceed store sales goals.
• Assist with team development and store procedures.

Job description

Our Key Holders engage with customers, create an exceptional in-store experience and provide leadership and support to store partners. They embody Boot Barn's Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product knowledge, visual merchandising presentation skills and strong point-of-sale proficiency. Additionally, Key Holders partner with the leadership team in driving activity to exceed store sales goals, help with team development and assist with store operational procedures as assigned.

Key Holder Duties

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.