Key Holder (Full Time)

Boot Barn; Oxford (AL); On-site; USD 17,908 - 23,419; Full time

Job summary

Boot Barn is seeking a Key Holder to lead customer service in-store, learn product knowledge across categories, and support daily merchandising and sales operations.

The role emphasizes achieving sales metrics, executing promotions, and maintaining store standards while supporting the leadership team.

Qualifications

• Experience in customer service or retail sales.
• Ability to communicate product features and benefits.
• Strong attention to merchandising and store standards.
• Willingness to work opening/closing shifts.

Responsibilities

• Foster a service and selling culture to build customer relationships.
• Become an expert in product categories and communicate knowledge.
• Maintain and achieve goals like UPT and ADT; drive add-ons.
• Stay informed on promotions and ads for customers.
• Maintain merchandising standards and assist with floor moves and displays.
• Process merchandise and replenish floor stock.
• Complete sales transactions accurately at POS and handle cash.
• Seek ways to improve skills and store metrics with leadership.
• Perform opening/closing procedures per company standards.

Skills

Customer service

Sales skills

Product knowledge

Visual merchandising

POS proficiency

Team collaboration

Leadership

Store operations

Tools

POS systems

Job description

Our Key Holders engage with customers, create an exceptional in-store experience and provide leadership and support to store partners. They embody Boot Barn's Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product knowledge, visual merchandising presentation skills and strong point‑of‑sale proficiency. Additionally, Key Holders partner with the leadership team in driving activity to exceed store sales goals, help with team development and assist with store operational procedures as assigned.

Key Holder Duties

• Foster a service and selling culture; exceed overall expectations to build long‑standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add‑ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company‑merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.