Key Holder: Edgewater, MD

Costellos Ace; Edgewater (MD); On-site; USD 23,000 - 32,000; Full time

Job summary

COSTELLOS ACE is seeking a Key Holder responsible for opening/closing procedures, supervising staff, and maintaining a secure, organized store environment in Edgewater, MD.

The role emphasizes strong leadership, experience in retail operations, and a focus on delivering excellent customer service in a fast-paced setting.

Qualifications

• High school diploma or equivalent.
• Previous retail experience, preferably in a supervisory/leadership role.
• Experience with cash handling and managing store operations.
• Familiarity with inventory management and loss prevention strategies.
• Strong leadership and excellent communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Execute opening and closing procedures, including securing the store and safety protocols.
• Assist in daily store operations, including sales floor activities, inventory, and customer service.
• Supervise and lead store associates during shifts, providing guidance and support for efficiency.
• Handle customer inquiries and resolve issues promptly and professionally.
• Support management in implementing store policies and procedures and ensure compliance.
• Participate in training and development activities to enhance skills.
• Maintain store cleanliness and organization for a welcoming atmosphere.
• Promote products and services to help achieve store sales goals.

Skills

Leadership

Communication

Multitasking

POS systems

Problem solving

Attention to detail

Education

High school diploma or equivalent

Job description

Job DetailsJob Location: BHC Edgewater - Edgewater, MD 21037Position Type: Key Holder, New YorkSalary Range: $16.50 - $23.00 HourlyTravel Percentage: Flexible TravelJob Shift: Open Availability (including weekends)

Job Purpose

The Key Holder at COSTELLOS ACE is responsible for ensuring the smooth operation of the store by managing opening and closing procedures, overseeing staff during shifts, and maintaining a secure and organized environment. This role is crucial in supporting the store management team and ensuring that customers receive excellent service.

Key Responsibilities

• - Execute opening and closing procedures, including securing the store and ensuring all safety protocols are followed.
• - Assist in managing daily store operations, including sales floor activities, inventory management, and customer service.
• - Supervise and lead store associates during shifts, providing guidance and support to ensure efficient workflow and a positive work environment.
• - Handle customer inquiries and resolve any issues promptly and professionally to ensure customer satisfaction.
• - Support the management team in implementing store policies and procedures, ensuring compliance with company standards.
• - Participate in training and development activities to enhance skills and knowledge related to retail operations.
• - Assist in maintaining store cleanliness and organization, ensuring a welcoming atmosphere for customers.
• - Contribute to achieving store sales goals by actively promoting products and services to customers.

Qualifications

Required Education:

• High school diploma or equivalent.

Required Experience:

• - Previous experience in a retail environment, preferably in a supervisory or leadership role.
• - Experience with cash handling and managing store operations.
• - Familiarity with inventory management and loss prevention strategies.

Required Skills and Abilities:

• - Strong leadership skills with the ability to motivate and guide team members.
• - Excellent communication and interpersonal skills to effectively interact with customers and staff.
• - Ability to multitask and prioritize tasks in a fast-paced environment.
• - Proficiency in using point-of-sale systems and other retail software.
• - Strong problem-solving skills and the ability to make decisions independently.
• - Attention to detail and a commitment to maintaining high standards of store presentation and customer service.