Key Holder & Brand Experience Lead

Free People; Detroit (MI); On-site; USD 2,080,000 - 2,273,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Retirement savings

Job summary

Free People in Detroit is seeking a Key Holder to support the store leadership in daily operations and deliver an engaging customer experience. You will drive sales, uphold brand standards, and mentor team members during shifts, nights, weekends, and holidays as required.

You are a brand ambassador who fosters omni-channel selling, partnerships with the leadership team, and a welcoming, energetic store environment that reflects FP values.

Qualifications

• Love for the FP brand
• Stands out as a leader
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

Responsibilities

• Brand Experience: acts as brand ambassador and reflects company values; partners with store leadership on engaging experience for FP customer
• Creates selling initiatives that enhance customer experience; empowers team to drive sales through personalized service, elevated styling, and outfitting recommendations
• Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications

Skills

Brand ambassador

Team leadership

Customer service

Multi-tasking

Job description

Free People in Detroit is seeking a Key Holder to support the store leadership in daily operations and deliver an engaging customer experience. You will drive sales, uphold brand standards, and mentor team members during shifts, nights, weekends, and holidays as required.

You are a brand ambassador who fosters omni-channel selling, partnerships with the leadership team, and a welcoming, energetic store environment that reflects FP values.