Brand Experience Leader — Key Holder (Flexible Hours)

Free People; Novi (MI); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Free People in Novi, MI is seeking a Key Holder to support store leadership in driving sales and fostering an engaging customer environment. You will lead by example, train associates, and contribute to strong store performance.

The role emphasizes brand alignment, exceptional customer service, and collaboration with management to deliver a seamless shopping experience across in-store and online channels.

Qualifications

• Love for the Free People brand.
• Demonstrates leadership and teamwork.
• Willingness to work nights, weekends and holidays.
• Eager to learn and grow within the organization.

Responsibilities

• Acts as a brand ambassador, reflecting company values in store experiences.
• Leads and trains the team to deliver personalized service and styling recommendations.
• Ensures omni-channel operations and seamless customer interactions across systems.

Skills

Brand leadership

Team player

Flexible hours

Eagerness to learn

Brand ambassador

Job description

Free People in Novi, MI is seeking a Key Holder to support store leadership in driving sales and fostering an engaging customer environment. You will lead by example, train associates, and contribute to strong store performance.

The role emphasizes brand alignment, exceptional customer service, and collaboration with management to deliver a seamless shopping experience across in-store and online channels.