Brand Ambassador & Key Holder — Elevate Sales & Service

Free People; Grand Rapids (MI); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical benefits

PTO

Employee discounts

Retirement savings

Job summary

Free People in Grand Rapids, MI is seeking a dedicated Key Holder to partner with store leadership in driving sales, delivering an engaging customer experience, and upholding FP brand standards. The role focuses on team coaching, daily operations, and omni-channel execution from the 1830 Breton Rd SE location.

You will mentor Stylists, support inventory and visual displays, and ensure a positive, inclusive work environment while meeting store performance goals and safety standards.

Qualifications

• Love for the FP brand
• Stands out as a leader
• Experience being a team player
• Ability to work flexible hours (nights, weekends, holidays)
• Eagerness to learn and grow within the organization

Responsibilities

• Brand Experience: create engaging customer experiences, empower the team to drive sales through personalized service and styling
• Leadership + Team Management: manage store environment, drive sales, and lead daily operations
• Visual + Business Operations: assist in daily office procedures, shipments, restocking, and maintaining visual standards
• Communication + Relationships: foster inclusive, open communication and support career development of stylists

Skills

Brand ambassador

Leadership

Team player

Flexible hours

Eagerness to learn

Job description

Free People in Grand Rapids, MI is seeking a dedicated Key Holder to partner with store leadership in driving sales, delivering an engaging customer experience, and upholding FP brand standards. The role focuses on team coaching, daily operations, and omni-channel execution from the 1830 Breton Rd SE location.

You will mentor Stylists, support inventory and visual displays, and ensure a positive, inclusive work environment while meeting store performance goals and safety standards.