Assistant Department Manager

Jobtailor; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor in Miami is seeking a retail leadership professional to promote an inclusive store culture and oversee team engagement across zones. You will support leadership, coordinate events, and help drive sales through excellent customer service and collaborative teamwork.

Responsibilities include staffing, opening/closing duties, inventory management, and ensuring smooth omni fulfillment. The role requires flexibility for evenings and weekends and a strong drive to grow within the organization.

Qualifications

• Leadership experience in a retail environment.
• Strong customer service focus and relationship building.
• Ability to work as part of a collaborative team.
• Effective communication across teams and with customers.

Responsibilities

• Act as a brand representative to promote a positive and inclusive store environment.
• Lead by example to uphold a service culture that makes customers feel welcomed, heard and valued.
• Support store leadership and stylists in planning events that boost brand engagement in the local community.
• Lead the salesfloor engagement in each zone through proactive communication.
• Participate in recruiting, hiring, and onboarding to build a diverse, engaged team.
• Assist with opening/closing procedures, store standards, restocking, and facilities/IT issues.
• Collaborate to execute shipment and omni fulfillment processes, maintain stock levels and markdowns.
• Provide feedback on training needs to optimize scheduling and payroll for driving sales.

Skills

Retail leadership

Customer service

Team player

Communication

Job description

Responsibilities

• Acts as a brand representative to promote a positive and inclusive environment in the store
• Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued
• Supports the store leadership team and stylists to promote unique customer events that drive brand engagement and deep connections with the local community
• Actively participates leading the salesfloor and driving engagement in each zone through elevated communication
• Participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team
• Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues
• Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
• Provides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives

Requirements

• Anthro brand fan
• 1+ years of retail leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

Soft Skills

• leadership
• communication
• team player
• customer service
• collaboration
• flexibility
• feedback
• engagement
• training
• problem-solving