Key Holder

Montblanc; Honolulu (HI); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Health, dental, drug, and vision

RRSP with employer match

Paid time off

Job summary

Montblanc Honolulu is seeking a confident Key Holder to drive luxury sales and deliver exceptional service in our flagship boutique. You will actively engage clients, develop relationships, and promote Montblanc’s pen and luxury collections.

In this role you will open/close the boutique, manage client information, maintain merchandising standards, support the Boutique Manager, and assist with loss prevention and transfers as needed.

Qualifications

• Retail or luxury goods experience preferred.
• Strong customer service mindset and ability to build trust.
• Excellent communication and interpersonal skills.
• Attention to detail with multitasking ability.
• Fluent in English; additional languages a plus.
• Able to stand for long periods and perform physical tasks.

Responsibilities

• Achieve preset sales objectives.
• Develop network and clientele.
• Capture client information and strengthen boutique relationships.
• Demonstrate strong product knowledge of collections.
• Provide outstanding customer service.
• Open/close the boutique as required.
• Maintain store aesthetics.
• Handle transfers in absence of management.
• Assist with loss prevention procedures.
• Communicate with corporate office in absence of management.

Skills

Retail sales experience

Customer service

Interpersonal communication

Fluent English

Attention to detail

multitask capability

Stand for long periods

Physical tasks (lifting/ladder)

Education

High school diploma or equivalent

College degree preferred

Job description

Key Holder

Montblanc | Honolulu, Hawaii

Reports to: Boutique Manager

Role Overview

Overall responsibility for achievement of individual sales objectives; developing and servicing the customer.

Responsibilities

• Achieve preset sales objectives.
• Develop network and clientele.
• Capture client information; consistently adding information to further promote boutique relationships and sales.
• Possess strong product knowledge of the various collections.
• Provide outstanding customer service.
• Develop a working knowledge of simple pen repair and after‑sales service techniques.
• Maintain the aesthetic quality of the store.
• Open/close boutique as required.
• Handle communication with corporate office in absence of management.
• Responsible for ensuring loss prevention procedures are followed according to protocol.
• Handle transfers in absence of management.

Qualifications

• Previous experience in retail sales; jewelry or high‑end luxury product sales is preferred.
• Strong understanding of customer service needs and customer priorities.
• Ability to establish and maintain effective relationships with customers and gain their trust and respect.
• Excellent interpersonal, communication, and computer skills are needed.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.
• High school graduate or equivalent; college degree preferred.
• Able to work open availability including nights, weekends, and holidays.
• Fluent in English; additional language skills are a plus.
• Standing on the sales floor for 90% of the workday.
• Reaching to access product stored within cabinets or on shelves.
• Bending to access product stored within cabinets.
• Occasional need to use a ladder to reach product.
• Unpacking and/or lifting of large boxes that contain product.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company‑sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work‑life balance, our total rewards include paid time off, a maternity leave top‑up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected Hourly Range: $22-$26

Salary will be determined based on relevant skills and experience.