Operations Associate

Montblanc; Houston (TX); On-site; USD 29,000 - 34,000; Full time

Job summary

Montblanc Houston is seeking an Operations Associate to maintain boutique operations, manage inventory, and support profitability by receiving, organizing, and controlling stock in a fast-paced luxury retail environment.

You will collaborate with the Boutique Manager, coordinate deliveries, supervise stockroom cycles, assist clients on the floor, and help implement Richemont processes while upholding Montblanc values. Weekend availability and strong teamwork are required.

Qualifications

• Retail experience, preferably in jewelry or luxury products.
• Strong organizational and time-management skills.
• Excellent interpersonal and communication abilities.

Responsibilities

• Maintain stock accuracy and conduct cycle counts.
• Organize stockroom and on-the-floor stock; monitor condition.
• Receive deliveries and check against orders.
• Manage boutique email inbox and stock transfers.
• Support sales floor and assist clients.
• Participate in daily team briefings and share stock updates.
• Coordinate stock requests and communicate with finance.
• Collaborate with other stores on best practices.
• Translate Montblanc values into operations.
• Help formalize operating procedures (stocks, cash desk, security).
• Provide admin support for couriers, deliveries, transfers.
• Process store supply orders.
• Ensure compliance with Richemont processes.

Skills

Retail experience

Inventory management

Organizational skills

Customer service

Communication skills

Physical stamina

Tools

Inventory management software

Email client

Microsoft Office

Job description

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Operations Associate

Montblanc | Houston

Reports to: Boutique Manager

Overview

Reporting to the Boutique Manager, the objective of this role is to maintain boutique operations and contribute to the profitability of the boutique by receiving, handling, and helping to manage inventory of merchandise in a timely and organized manner.

Primary Responsibilities

• Ensures permanent accuracy of stock in store and organizes weekly/monthly cycle counts
• Ensures efficient organization of stockroom and on-the-floor stocks and supervises impeccable state at any time of the day
• Ensures good reception of deliveries from central warehouse and controls upon reception
• Manages boutique email inbox and follows up on stock transfer between stores or stock sent for commercial activities. Organizes end of season returns
• Supports sales floor and interact with clients when necessary
• Participates in the morning team briefings and shares important operational information including daily deliveries and stock updates
• Supports stock requests from team members
• Shares inventory results, consignment issues and all other topics to finance team
• Communicates with other stores on best practices and issues they may have encountered
• Translates Montblanc attitude of entrepreneurship, togetherness, excellence, creativity and positive impact
• Supports the manager to formalize and update the operating procedures of the boutique (stocks, cash desk, security)
• Provides administrative support to the team in booking couriers, deliveries, transfers
• Completes store supply orders
• Supports the manager to ensure perfect compliance with Richemont processes

Qualifications

• Previous experience in retail sales; jewelry or high-end luxury product sales is preferred.
• Strong organizational skills.
• Proficiency in inventory management and operational processes
• Capability to prioritize tasks and manage time efficiently.
• Excellent interpersonal, communication and computer skills are needed.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.
• Effective communication and customer service abilities.
• Ability to sit down and stand for extended periods of time
• Ability to unpack and lift up to 20lb boxes regularly
• Reaching to access product stored within cabinets or on shelves
• Bending to access product stored within cabinets
• Occasional need to use a ladder to reach product
• Available to work weekends and holidays

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Hourly Range

$21.00 - $25.00

Salary will be determined based on relevant skills and experience.