Key Holder

US04 Richemont North America, Inc.; Honolulu (HI); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

RRSP program with employer match

Job summary

Montblanc in Honolulu seeks a Key Holder to drive exceptional service and sales, ensuring boutique standards are met and client relationships are developed across the Montblanc collections.

The role requires strong communication, attention to detail, and the ability to manage daily operations while supporting the Boutique Manager. Open availability, including nights and weekends, is expected in this luxury retail environment.

Qualifications

• Experience in retail sales, jewelry or luxury product sales preferred.
• Strong customer service focus and ability to build client relationships.
• Excellent communication and interpersonal skills.
• Detail-oriented with multitasking ability.
• Fluent in English; other languages a plus.

Responsibilities

• Achieve preset sales objectives.
• Develop network and clientele.
• Capture client information and consistently update client data to promote boutique relationships and sales.
• Possess strong product knowledge of the various Montblanc collections.
• Provide outstanding customer service.
• Develop a working knowledge of simple pen repair and after-sales service techniques.
• Maintain the aesthetic quality of the store.
• Open and close the boutique as required.
• Communicate with corporate office in the absence of management.
• Ensure loss prevention procedures are followed according to protocol.
• Handle transfers in the absence of management.

Skills

Customer service

Relationship building

Interpersonal skills

Communication skills

Computer skills

Education

High school diploma or GED

College degree preferred

Job description

Role Overview

Key Holder – Montblanc | Honolulu, Hawaii

Reports to: Boutique ManagerOverall responsibility for achievement of individual sales objectives and servicing the customer.

Responsibilities

• Achieve preset sales objectives
• Develop network and clientele
• Capture client information and consistently update client data to promote boutique relationships and sales
• Possess strong product knowledge of the various collections
• Provide outstanding customer service
• Develop a working knowledge of simple pen repair and after‑sales service techniques
• Maintain the aesthetic quality of the store
• Open and close the boutique as required
• Communicate with corporate office in the absence of management
• Ensure loss prevention procedures are followed according to protocol
• Handle transfers in the absence of management

Qualifications

• Previous experience in retail sales; jewelry or high‑end luxury product sales preferred
• Strong understanding of customer service needs and customer priorities
• Ability to establish and maintain effective relationships with customers and earn their trust and respect
• Excellent interpersonal, communication and computer skills
• Strong attention to detail and ability to handle multiple tasks simultaneously
• High school graduate or equivalent; college degree preferred
• Ability to work open availability including nights, weekends, and holidays
• Fluent in English; additional language skills are a plus

Physical Demands

• Standing on the sales floor for 90% of the workday
• Reaching to access product stored within cabinets or on shelves
• Bending to access product stored within cabinets
• Occasional use of a ladder to reach product
• Unpacking and/or lifting of large boxes that contain product

Compensation and Benefits

• Expected hourly range: $22‑$26
• Salary will be determined based on relevant skills and experience
• Company‑sponsored health, dental, drug, and vision programs
• Income protection solutions including life insurance, disability benefits, and an RRSP program with employer match
• Paid time off, maternity leave top‑up program, and employee assistance program
• Volunteer days off to support community initiatives