Key Holder

Little Words Project; Boston (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

Little Words Project is looking for a Key Holder at our Boston store to lead the team and enhance customer experiences. You'll engage with guests, manage in-store events, and support the team in creating a welcoming environment.

The ideal candidate has over 2 years of retail experience, strong communication skills, and a passion for kindness. Your role is key in sharing our brand story and ensuring every guest leaves with a memorable experience.

Qualifications

• 2+ years of retail or customer service experience.
• Strong communication and interpersonal skills.
• Ability to work weekends and holidays.

Responsibilities

• Work alongside Store Manager to inspire the team.
• Open and close the store independently.
• Host in-store beading appointments and events.
• Monitor inventory levels and assist with visual merchandising.
• Train and develop Sales Associates.

Skills

Customer Service

Communication Skills

Teamwork

Problem-Solving

Job description

We're looking for a Key Holder to help lead the way at our Boston store! This role is perfect for someone who thrives in a team environment, loves engaging with guests, and is passionate about sharing Little Words Project's mission. As a Key Holder, you'll play a huge role in bringing our brand story to life—helping guests find the perfect bracelet, guiding them through our bead-your-own experience, and supporting the team to create a welcoming, inspiring space.

What you’ll do

• Work alongside the Store Manager & Assistant Store Manager to inspire and motivate the team. You'll help set the tone for amazing guest interactions!
• Open and close independently, ensuring everything runs smoothly.
• Host and manage in-store beading appointments, events, and parties, making every visit special.
• Help find partners to do events with, and assist with planning in-store events.
• Monitor inventory levels, assist with backstock, and help with visual merchandising to keep our store looking and feeling its best.
• Help train and develop Sales Associates, sharing best practices to enhance guest connections.
• Introduce new products, personalize recommendations, and create moments that leave a lasting impression.
• Answer guest questions, assist with transactions, and handle any in-store issues with positivity and care.
• Assist at the bead bar, tie bracelets, and fulfill custom orders.
• From inventory intake to clienteling and KPIs, you'll play an important role in keeping things running smoothly.

What you bring to the team

• 2+ years of retail or customer service experience.
• Strong communication and interpersonal skills—you love connecting with guests and teammates!
• Passion for beading, styling, and even capturing fun content in-store.
• You stay cool under pressure and find solutions with a positive attitude.
• Ready to jump in, support the team, and help wherever needed.
• Able to work weekends and holidays.
• You believe in Little Words Project's mission and are excited to spread kindness every day!