Key Holder

Little Words Project; Short Hills (NJ); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Monthly commission

Quarterly KPI/Sales bonus

Job summary

Little Words Project is seeking a Key Holder for our Short Hills Mall store to help lead the team and bring the brand story to life. You’ll assist guests with beading experiences, guide beading appointments, and support the store to create a welcoming, inspiring space.

You’ll work with the Store Manager to motivate the team, open and close, and manage inventory, events, and beading activities. A passion for beading and customer connections is essential.

Qualifications

• 2+ years of retail or customer service experience.
• Strong communication and interpersonal skills.
• Passion for beading, styling, and in-store content creation.
• Ability to work weekends and holidays.

Responsibilities

• Inspire and motivate the team alongside the Store Manager to deliver exceptional guest interactions.
• Open and close the store independently each day.
• Host in-store bead-your-own appointments and events.
• Assist with planning partnerships and in-store events.
• Monitor inventory, assist with backstock, and support visual merchandising.
• Train and develop Sales Associates to enhance guest connections.
• Answer guest questions and assist with transactions with positivity.

Skills

Retail experience

Customer service

Communication skills

Team collaboration

Job description

We’re looking for a Key Holder to help lead the way at our Short Hills Mall store! This role is perfect for someone who thrives in a team environment, loves engaging with guests, and is passionate about sharing Little Words Project’s mission. As a Key Holder, you’ll play a huge role in bringing our brand story to life—helping guests find the perfect bracelet, guiding them through our bead-your-own experience, and supporting the team to create a welcoming, inspiring space.

What you’ll do:

• Work alongside the Store Manager & Assistant Store Manager to inspire and motivate the team. You’ll help set the tone for amazing guest interactions!
• Open and close independently, ensuring everything runs smoothly.
• Host and manage in-store beading appointments, events, and parties, making every visit special.
• Help find partners to do events with, and assist with planning in-store events
• Monitor inventory levels, assist with backstock, and help with visual merchandising to keep our store looking and feeling its best.
• Help train and develop Sales Associates, sharing best practices to enhance guest connections.
• Introduce new products, personalize recommendations, and create moments that leave a lasting impression.
• Answer guest questions, assist with transactions, and handle any in-store issues with positivity and care.
• Assist at the bead bar, tie bracelets, and fulfill custom orders.
• From inventory intake to clienteling and KPIs, you’ll play an important role in keeping things running smoothly.

What You Bring to the Team:

• 2+ years of retail or customer service experience.
• Strong communication and interpersonal skills—you love connecting with guests and teammates!
• Passion for beading, styling, and even capturing fun content in-store.
• You stay cool under pressure and find solutions with a positive attitude.
• Ready to jump in, support the team, and help wherever needed.
• Able to work weekends and holidays.
• You believe in Little Words Project’s mission and are excited to spread kindness every day!

All in-store roles are eligible for monthly commission and quarterly KPI/Sales bonus.

As set forth in Little Words Project’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.