Key Accounts Store Ops Lead: Launch & Grow NA

Too Good To Go; New York (NY); Hybrid; USD 60,000 - 65,000; Full time

Job summary

Too Good To Go is seeking a Key Accounts Store Operations Specialist to join our North American Enterprise Account team. You will help launch and onboard stores, track KPIs, and build strong relationships with store-level staff to ensure our largest accounts perform at their best.

This role combines operational execution with data-driven insight, collaborating daily with cross-functional partners to scale impact across New York, Chicago, and beyond.

Qualifications

• Customer support experience in a fast-paced environment.
• Strong organizational skills with attention to detail and follow-ups.
• Ability to solve problems and work with performance metrics.
• Excellent communication skills over the phone and via email.

Responsibilities

• Partner onboarding and launch management: Set up and train new stores on our platform, track incoming requests and progress to keep all our partner launches run smoothly and on time.
• Ongoing partner support: Engage with partner store teams, solve issues, and provide support to ensure a positive customer experience.
• Data and reporting support: Respond to ad-hoc data requests, monitor store data

Skills

Customer support

Organizational skills

Problem-solving

Communication

Job description

Too Good To Go is seeking a Key Accounts Store Operations Specialist to join our North American Enterprise Account team. You will help launch and onboard stores, track KPIs, and build strong relationships with store-level staff to ensure our largest accounts perform at their best.

This role combines operational execution with data-driven insight, collaborating daily with cross-functional partners to scale impact across New York, Chicago, and beyond.