Key Account Store Operations Specialist

Too Good To Go; Chicago (IL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Paid vacation

Parental leave

Health coverage

Employee assistance program

RRSP matching

Job summary

Too Good To Go is seeking a Key Account Store Operations Specialist to support and grow our largest North American accounts. You will onboard stores, track KPIs, and build strong relationships with store teams to ensure peak performance.

You will collaborate with the North American Enterprise Account team, handle launches, and respond to issues with a focus on creating a positive customer experience. A hybrid work model is offered with locations in New York or Chicago.

Qualifications

• Experience in customer support in a fast-paced environment.
• Strong organizational skills with attention to detail and follow-ups.
• Ability to analyze data and work with performance metrics.
• Excellent verbal and written communication abilities.

Responsibilities

• Onboard and launch new stores, train partners, and manage launches to keep timelines.
• Provide ongoing support to partner store teams and resolve issues promptly.
• Respond to data requests and monitor store data to inform decisions.

Skills

Customer support

Organizational skills

Problem-solving

Communication skills

Job description

Key Account Store Operations Specialist

Our mission at Too Good To Go is to inspire and empower everyone to fight food waste together. It’s a big mission, and that’s where you come in!

At Too Good To Go, you’ll join a team that cares about developing strategic partnerships, making value-based decisions, and finding innovative solutions to the world’s food waste crisis. You’ll lead an elite team to elevate our growth in North America and collaborate daily with world-class minds—while doing work that’s both high-impact and deeply meaningful.

The role

As a Key Accounts Store Operations Specialist, you will work closely with our North American Enterprise Account team to support and grow our largest accounts. You will help launch and onboard stores, track KPIs, build positive relationships with store level employees, and follow up on opportunities and issues, all to ensure that our key account stores perform at their best.

Key Responsibilities

• Partner Onboarding and Launch Management: Set up and train new stores on our platform, track incoming requests and progress to keep all our partner launches run smoothly and on time.
• Ongoing Partner Support: Engage with partner store teams, solve issues, and provide support to ensure a positive customer experience.
• Data and Reporting Support: Respond to ad-hoc data requests, monitor store data

Requirements

• Customer support experience in a fast-paced environment
• Great organizational skills - an eye for detail and great administrative follow-ups
• Problem-solving ability and experience in working with performance metrics
• Excellent communication skills over the phone and via email

What it takes to succeed

We are looking for people who are energized by the opportunity and driven by the discipline it takes to achieve it. Too Good To Go is building a high performing team where the right people thrive by holding themselves and each other to these standards. If you are looking for a place to grow, own your work, and make an impact—you’ll fit right in.

To succeed here, you’ll need to embody these four principles:

• Choose Excellence over Ease: You take initiative and prioritize long-term impact over short-term comfort, consistently pushing for exceptional quality rather than settling for "good enough."
• Demonstrate Integrity and Responsibility: You do the right thing when no one is watching. You recognize your own agency to influence outcomes and take responsibility —meeting setbacks with solutions and humility rather than excuses.
• Seek Honesty: You ask questions and prioritize truth over comfort, welcoming candid feedback, and addressing performance directly to ensure we never stop improving.
• Bring Energy and Joy to the Journey: You take responsibility for the energy you bring to the team, finding meaning in the work while celebrating our shared wins and lessons.

Benefits

Agility & Autonomy

• Modern Hybrid Model: Maintain a high-performance rhythm with a balance of focused remote work and collaborative office days (3x a week) in our New York or Chicago hub.
• Dedicated Time to Recharge: 20 days of paid vacation plus additional paid volunteer time through our Shareback program.
• Parental Support: Comprehensive paid parental leave with top-up support to ensure you can be present for life’s most significant milestones.

Holistic Wellbeing & Security

• Premium Health Coverage: 100% employer-paid medical (EPO), dental, and vision options for employees.
• Comprehensive Support: Access to our Employee Assistance Program (EAP) for mental health care, legal and financial advisory, and family support.
• Active Lifestyle: Stay energized with monthly ClassPass credits and our dedicated bike mobility program.
• Financial Future: Plan for long-term security with RRSP matching.

Community & Belonging

• Global Connectivity: Engage with our international team through various Employee Resource Groups (ERGs), including P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse groups.
• Vibrant Workspace: Experience a welcoming office environment with curated snacks, premium coffee, and regular team celebrations that foster a true sense of community.

Certain US states/jurisdictions require Too Good To Go to include a reasonable estimate of the salary range for this role. A reasonable estimate of the range for new joiners for this role in the United States is a base salary of ~ $60,000 - $65,000 Actual salaries may vary and may be above or below the range based on various factors, including, but not limited to, an individual's assigned work location, experience, and expertise.