Key Accounts Specialist: On-Site, EDI & Wholesale Support

Hybrid Promotions LLC; Carlsbad (CA); On-site; USD 72,000 - 75,000; Full time

Job summary

Brixton LLC in Carlsbad, CA is seeking a Key Accounts Specialist to manage day-to-day support for our major wholesale accounts, ensuring orders are accurate, on time, and fully shipped.

The role partners closely with buyers, Sales leadership, and Operations, handling order management, EDI, returns, and account-specific requests. On-site presence is required at least three days per week.

Qualifications

• 4+ years of key account sales support experience in wholesale, ideally within apparel, footwear, or accessories.
• Direct experience supporting one or more of these accounts: Tilly’s, Nordstrom, Dillard’s, or Dick’s Sporting Goods.
• Hands-on EDI experience (e.g., 850 purchase orders, 855 acknowledgments, 856 ASNs, 810 invoices).
• Proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, filtering) and Word.
• Excellent written and verbal communication skills with internal partners and external buyers.
• Strong time management skills and the ability to prioritize competing requests in a fast-paced environment.
• Strong analytical and critical thinking skills with a high level of attention to detail and data accuracy.
• Self-directed and motivated, with a proactive, ownership-driven approach.
• Experience with NetSuite or a comparable ERP.
• Experience with monday.com or similar project management tools.
• Familiarity with retailer routing guides, vendor compliance requirements, and chargeback management.

Responsibilities

• Serve as the day-to-day support contact for assigned key accounts, building strong relationships with buyers and their teams.
• Respond to customer inquiries and requests promptly and professionally, making sure issues are resolved and followed up on.
• Process Return Authorizations (RAs), returns, and markdowns in line with account agreements and internal policy.
• Enter orders accurately and send order acknowledgment (O/A) confirmations to customers.
• Manage EDI order flow, including monitoring transactions and resolving errors or discrepancies.
• Maintain and adjust open orders, including cancellations, date changes, and quantity updates, and generate pick tickets.
• Maximize fill rates by monitoring inventory availability and working with Operations and Planning to prioritize fulfillment.
• Investigate and resolve order, shipping, and chargeback issues, identifying root causes to prevent repeat problems.
• Prepare and distribute weekly open order status reports.
• Track and communicate action items from monday.com boards, making sure owners and deadlines are clear.

Skills

Key account sales support

EDI experience

Excel

Communication

Time management

Analytical thinking

NetSuite ERP

Monday.com

Retailer routing guides

Vendor compliance

Tools

NetSuite

monday.com

Job description

Brixton LLC in Carlsbad, CA is seeking a Key Accounts Specialist to manage day-to-day support for our major wholesale accounts, ensuring orders are accurate, on time, and fully shipped.

The role partners closely with buyers, Sales leadership, and Operations, handling order management, EDI, returns, and account-specific requests. On-site presence is required at least three days per week.