Key Accounts Manager

Ladders; United States; À distance; USD 100 000 - 120 000; Plein temps

Résumé du poste

Ladders is seeking a Key Accounts Manager to lead a portfolio of strategic national accounts in the information technology space. You will own the relationship, drive retention, renewals, and long-term satisfaction, and collaborate with internal teams to expand customer value through upsell and cross-sell.

The role is remote in the US, with competitive compensation of $100,000–$120,000 annually, plus incentives.

Qualifications

• 3+ years in account management or customer success in B2B SaaS.
• Experience with subscriptions and renewals.
• Proven track record in reducing churn.
• Identify upsell and cross-sell opportunities.
• Strong reporting and communication skills using Microsoft 365.
• Familiarity with AI-enabled platforms is a plus.
• Experience supporting industry events or trade shows.

Responsabilités

• Manage and retain a portfolio of strategic national accounts
• Serve as the primary contact for assigned accounts in the Collision and Mechanical segments
• Build and maintain strong relationships with key stakeholders
• Monitor account health and execute strategies to meet retention goals
• Identify growth opportunities and develop account growth plans
• Support customers in adopting new SaaS features and best practices
• Collaborate with internal teams to resolve issues and drive engagement

Connaissances

Account management

Customer success

SaaS subscriptions

Upsell & cross-sell

MS 365 reporting

AI-enabled analytics

Trade shows/events

Outils

Microsoft 365

Analytics tools

Description du poste

For our client, we are seeking a Key Accounts Manager to join the team of a leader in the Information Technology space.

This role will oversee a portfolio of strategic national accounts, with a focus on retention, growth, and long-term customer satisfaction. You will act as the primary relationship owner for accounts in the Collision and Mechanical segments, partnering closely with internal teams to strengthen engagement and resolve issues. The position is centered on subscription renewals, account health, and identifying opportunities to expand customer value through upsell and cross-sell activity.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $100,000 – $120,000 annually

Responsibilities

• Manage and retain a portfolio of strategic national accounts
• Serve as the primary contact for assigned accounts in the Collision and Mechanical segments
• Build and maintain strong relationships with key stakeholders
• Monitor account health and execute strategies to meet retention goals
• Identify growth opportunities and develop account growth plans
• Support customers in adopting new SaaS features and best practices
• Collaborate with internal teams to resolve issues and drive engagement

Qualifications

• 3+ years in account management or customer success, ideally in automotive Collision and Mechanical sectors
• Experience with SaaS products, particularly in subscriptions and renewals
• Proven track record in retention-focused roles with measurable success in reducing churn
• Ability to identify and capitalize on upsell and cross-sell opportunities
• Proficient in Microsoft 365 for reporting and communication tasks
• Familiarity with AI-enabled platforms or analytics tools is advantageous
• Experience supporting trade shows or industry events

Benefits

• Competitive base salary with performance-based incentives
• Comprehensive health, dental, vision, and retirement plans
• Opportunities for professional development and career advancement
• Collaborative culture that emphasizes innovation and accountability

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.