Key Accounts Manager

Solera; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Base salary + incentives

Comprehensive benefits

Professional development

Collaborative culture

Job summary

Solera is seeking a National Accounts Account Manager to steward a portfolio of strategic national accounts across the Collision and Mechanical pillars. You will drive retention and growth through upsell and cross-sell, coordinating reviews with key stakeholders.

You will leverage Solera’s SaaS and AI platform, analyze usage to uncover opportunities, and partner with sales, product, and marketing to craft proposals and contracts. Light travel (up to 25%) is required.

Qualifications

• 3+ years in account management or customer success.
• Experience with SaaS products and subscriptions.
• Proven retention-focused success with renewals and churn reduction.
• Ability to identify and close upsell opportunities.
• Proficiency with Microsoft 365 (Excel, PowerPoint, Word, Outlook/Teams).
• Experience with AI-enabled platforms is a plus.
• Experience at large industry events/tradeshows.
• Strong organizational skills and ability to manage multiple accounts.
• Excellent verbal and written communication.
• Willingness to travel up to 25%.

Responsibilities

• Serve as primary day-to-day contact for assigned national accounts across Collision and Mechanical segments.
• Build long-term relationships with key stakeholders across operations, IT, and management.
• Monitor account health, usage, and satisfaction; execute retention strategies to meet renewal goals.
• Identify upsell and cross-sell opportunities within existing accounts and develop growth plans.
• Collaborate with sales leadership and SMEs to structure proposals, pricing, and contracts.
• Track and report on pipeline, forecast, and progress toward growth objectives.
• Develop a strong understanding of Solera's SaaS solutions and AI platform for value realization.
• Use Microsoft Suite to build reports, presentations, and account documentation.
• Partner with implementation, support, product, and marketing teams to resolve issues and drive engagement.
• Support national accounts at trade shows and events and represent Solera professionally.

Skills

Account management

SaaS experience

Renewals & retention

Upsell & cross-sell

AI analytics

Trade shows

Communication skills

Travel flexibility

Tools

Microsoft 365

Job description

About the Role

The National Accounts Account Manager is responsible for managing, retaining, and growing a portfolio of strategic national accounts across Solera's Collision and Mechanical pillars. This role focuses on maximizing customer value, meeting retention targets, and driving upsell and cross-sell opportunities within existing enterprise relationships.

Key Responsibilities

Account Management & Retention

Serve as the primary day-to-day contact for assigned national accounts across Collision and Mechanical segments. Build strong, long-term relationships with key stakeholders, including operations, IT, and management teams. Proactively monitor account health, usage, and satisfaction; execute retention strategies to meet or exceed renewal and churn goals. Coordinate account reviews and business updates, clearly communicating performance, value, and next-step opportunities.

Growth, Upsell, and Cross-Sell

Identify upsell and cross-sell opportunities within existing accounts, including additional products, modules, and services across Solera's portfolio. Develop and execute account growth plans in alignment with national account strategies and revenue targets. Collaborate with sales leadership and subject-matter experts to structure proposals, pricing, and contract amendments. Track and report on pipeline, forecast, and progress toward growth objectives.

SaaS & AI Platform Engagement

Develop a strong understanding of Solera's SaaS solutions, including capabilities, value propositions, and key use cases for collision and mechanical workflows. Support customers in adopting new features and best practices, ensuring they realize ongoing value from the platform. Leverage AI-enabled tools and platforms (experience a plus) to analyze usage, identify opportunities, and improve account performance.

Operational Excellence & Internal Collaboration

Use Microsoft Suite (Excel, PowerPoint, Word, Outlook, Teams) to build reports, presentations, and account documentation. Maintain accurate, up-to-date records of account activity, opportunities, and risks within internal systems (e.g., CRM). Partner with implementation, support, product, and marketing teams to resolve issues, launch new solutions, and drive engagement. Operate effectively in a fast-paced, performance-driven environment with clear KPIs and accountability.

Events, Trade Shows, and Customer Engagement

Support national accounts at trade shows, conventions, and industry events as needed, including on-site meetings and presentations. Represent Solera professionally, demonstrating product knowledge and industry expertise in both Collision and Mechanical pillars. Assist with planning and executing customer events, user groups, and executive meetings.

Qualifications

• 3+ years of account management or customer success experience, preferably in automotive Collision and/or Mechanical environments.
• Experience working with SaaS products, including comfort discussing subscriptions, renewals, and usage metrics.
• Demonstrated success in retention-focused roles with clear goals around renewals and churn reduction.
• Proven ability to identify and close upsell and cross-sell opportunities within existing accounts.
• Proficiency with Microsoft 365 (Excel for reporting, PowerPoint for presentations, Word for documentation, Outlook/Teams for communication).
• Experience using or supporting AI-enabled platforms or analytics tools is a strong plus.
• Prior trade show, convention, or large industry event experience (booth support, customer meetings, or sessions).
• Strong organizational skills with the ability to manage multiple accounts, tasks, and deadlines concurrently.
• Excellent verbal and written communication skills, with the ability to explain technical concepts in business terms.
• Comfortable working in a fast-paced, performance-oriented environment with defined metrics and targets.
• Ability to travel occasionally for key account meetings, trade shows, and internal events (typically under 25%).

What We Offer

• Competitive base salary with performance-based incentives tied to retention and account growth.
• Comprehensive benefits package, including health, dental, vision, and retirement plans.
• Opportunities for professional development and advancement within a global automotive technology leader.
• A collaborative culture that values innovation, accountability, and customer success.

EQUAL OPPORTUNITY EMPLOYER

The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business - vehicle claims, vehicle repairs, vehicle solutions and fleet solutions - Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a one-stop shop solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.