Key Account Manager

Walker Lovell Ltd; Michigan; On-site; USD 90,000 - 135,000; Full time

Job summary

Walker Lovell Ltd. is seeking a seasoned Key Account Manager to own a portfolio of automotive OEM customers, serving as the primary liaison for customers and internal teams.

You will oversee the full customer relationship, from quality issues and technical support to logistics, supply and commercial activities, collaborating with engineering, manufacturing and operations. Experience with Ford and/or General Motors is highly desirable.

Qualifications

• Experience managing automotive OEM accounts within a Tier 1 supplier environment.
• Knowledge of PPAP and APQP processes.
• Strong cross-functional collaboration with purchasing, engineering, quality and manufacturing.

Responsibilities

• Take full ownership of assigned OEM customer accounts.
• Build and maintain relationships across purchasing, engineering, quality and manufacturing teams.
• Manage all aspects of the customer relationship, including quality issues, customer service, logistics, supply and technical support.
• Coordinate with engineering, manufacturing and technical teams to resolve customer issues.
• Ensure on-time product delivery by working with operations and supply chain teams.
• Lead customer escalations through to resolution.
• Develop account plans that support sales growth and profitability.
• Maintain customer portals and support product approvals and launches.

Skills

OEM account management

Cross-functional coordination

Strong communication

Commercial awareness

Job description

Our client is a global leader in engineered materials and application technologies, supplying innovative solutions to some of the world's leading automotive manufacturers. With a reputation built on technical expertise, product quality and long-term customer partnerships, the business continues to invest in growth across North America.

This is an excellent opportunity to join a well-established organization where you'll take ownership of major OEM customer accounts and play a key role in delivering exceptional customer service and commercial success.

The Opportunity

As Key Account Manager, you'll have full responsibility for a portfolio of automotive OEM accounts, acting as the primary point of contact for both the customer and internal teams.

You’ll manage every aspect of the customer relationship, from quality concerns and technical support through to logistics, supply and commercial activities. Working closely with engineering, manufacturing and operations, you'll ensure customer requirements are met while identifying opportunities to strengthen long-term partnerships and grow existing business.

Experience working with Ford and/or General Motors is highly desirable.

Key Responsibilities

• Take full ownership of assigned OEM customer accounts.
• Build and maintain strong relationships across purchasing, engineering, quality and manufacturing teams.
• Manage all aspects of the customer relationship, including quality issues, customer service, logistics, supply and technical support.
• Coordinate closely with engineering, manufacturing and technical teams to resolve customer issues and deliver effective solutions.
• Ensure products are delivered on time by working collaboratively with operations and supply chain teams.
• Lead customer escalations through to successful resolution.
• Develop and implement account plans that support sales growth and profitability.
• Maintain customer portals and support product approvals, launches and ongoing programs.
• Identify opportunities to grow business within existing customer accounts.
• Ensure compliance with OEM processes, including PPAP, APQP and customer-specific requirements.

About You

You’ll already have experience managing automotive OEM customer accounts within a Tier 1 supplier and understand the demands of supporting complex manufacturing programs.

We’re particularly interested in candidates who have:

• Experience managing automotive OEM customer accounts, ideally with Ford and/or General Motors.
• A strong understanding of automotive manufacturing and customer requirements.
• Experience managing customer relationships across quality, engineering, logistics and supply chain functions.
• Knowledge of automotive processes including PPAP and APQP.
• Experience coordinating cross-functional teams to deliver successful customer outcomes.
• Strong commercial awareness with experience supporting account growth.
• Excellent communication and stakeholder management skills.
• A proactive approach with the ability to work independently and take ownership.

Why Join?

This is an opportunity to join a structured, high-performing organization where accountability, ownership and delivering results are highly valued.

You’ll work with some of the automotive industry’s leading manufacturers, collaborate with experienced technical teams and have the autonomy to make a genuine impact on customer relationships and business performance.