Key Account Executive

DHL; Tempe (AZ); On-site; Confidential; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision programs

Tuition Reimbursement

Generous Paid Time Off

Employee Discount Program

Outstanding training opportunities

Job summary

DHL is seeking a Key Accounts Executive in Tempe, Arizona, to manage inbound customer inquiries through email and phone. This role focuses on enhancing customer satisfaction and retention while increasing revenue through problem resolution and account management.

Ideal candidates will have 4 years of customer service and sales experience, strong communication skills, and proficiency in Microsoft Outlook and Excel. Enjoy competitive pay, a 401K plan, comprehensive health benefits, and generous paid time off.

Qualifications

• 4 years of experience in a team-based customer service environment and sales experience.
• Exceptional customer-focused oral and written communication skills.
• Ability to build rapport quickly with customers and sales representatives.

Responsibilities

• Manage a high volume of inbound email traffic and phone contact.
• Prepare detailed reports for customers as required.
• Respond to customer inquiries and provide solutions.

Skills

Customer service experience

Sales experience

Communication skills

Proficiency with Microsoft Outlook and Excel

Time management skills

Problem-solving skills

Education

High School Diploma or Equivalent

Tools

Web-based applications

Database tools

Job description

Key Accounts Executive

We have an immediate career opportunity for a qualified Key Accounts Executive.

Key Responsibilities

• Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs
• Prepare detailed reports, as required, for customers
• Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services
• Review customer inquiries, problems, requests, and suggestions to determine the appropriate solutions and/or responses
• Perform first level root cause analysis
• Arrange for expedited service recovery for shipments, when necessary
• Partner with DHL Sales representatives to develop solutions that address the complex business issues of their customers
• Participate in presentations to customers and Senior DHL Management
• Take rollover inbound calls as needed

Skills & Qualifications

• High School Diploma or Equivalent
• 4 years of experience in a team-based customer service environment and sales experience
• Exceptional customer-focused oral and written communication, problem solving and interpersonal skills; ability to quickly build rapport with both customer base and DHL sales reps
• Proficiency with Microsoft Outlook, Excel, database and web-based applications
• Good time management and prioritization skills
• Proven track record of taking initiative to accomplish tasks in creative ways with a sense of urgency and assertiveness
• Preferred experience with SPARK Backline functions

Employee Benefits & Incentives

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, and well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.