Digital Onboarding & Activation Specialist

Deutsche Post; Tempe (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Job summary

DHL Express in Tempe, AZ is hiring a Digital Account Specialist to manage onboarding and ensure a seamless DAO workflow from intake to activation. You’ll work with cross-functional teams to validate requirements, maintain SLA adherence, and reduce rework while supporting scalable customer activation and onboarding.

The role emphasizes attention to detail, operational continuity, and proactive problem solving, with opportunities for growth within a leading logistics company.

Qualifications

• 1-2 years of experience in customer onboarding, account management, customer support, or high-volume transactional operations.
• Experience managing workflows with service level agreement (SLA) accountability.
• Experience handling multiple customer requests simultaneously in a fast-paced environment.
• Experience working with case management or workflow systems preferred.
• High School Diploma or equivalent required.

Responsibilities

• Receive, review, and prioritize all Digital Account Opening (DAO) requests.
• Ensure timely acknowledgment and progression of all requests within established service level agreements.
• Perform due diligence, validation, and account readiness reviews.
• Coordinate with internal stakeholders to resolve issues and obtain required documentation.
• Validate onboarding requirements to ensure accurate account creation.
• Ensure successful account activation and readiness for onboarding.
• Troubleshoot account setup issues and elevate as appropriate.
• Maintain accountability for DAO requests from intake through activation and follow-up.

Skills

Customer onboarding

Account management

Customer support

High-volume transactions

SLA management

Education

High School Diploma

Tools

Case management software

Workflow systems

Job description

DHL Express in Tempe, AZ is hiring a Digital Account Specialist to manage onboarding and ensure a seamless DAO workflow from intake to activation. You’ll work with cross-functional teams to validate requirements, maintain SLA adherence, and reduce rework while supporting scalable customer activation and onboarding.

The role emphasizes attention to detail, operational continuity, and proactive problem solving, with opportunities for growth within a leading logistics company.