Key Account Support Specialist — Lancaster, PA

OpSec Security Group; Lancaster (Lancaster County); Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

OpSec Security Group in Lancaster, PA is seeking an Assistant Key Account Manager to join a dynamic team. You will support customer enquiries, manage order processes, and help maintain customer accounts.

You'll work with Customer Care, Sales, Operations to ensure a seamless customer experience, follow SOPs, and contribute to data quality and KPIs. The role emphasizes communication, collaboration, and a service-oriented approach.

Qualifikationen

• Basic understanding of customer service principles with strong attention to detail and accuracy.
• Proficiency in Microsoft Office applications and the ability to learn ERP, CRM, and other business systems.
• Effective written and verbal communication, organization, and time management skills.
• Ability to follow established processes, prioritize workload, and meet deadlines.
• Ability to work collaboratively across teams while seeking guidance and escalating issues when appropriate.
• Demonstrates curiosity, initiative, adaptability, and a desire to learn and develop.
• Open to coaching, feedback, and increasing levels of responsibility.
• Demonstrates a positive, professional, customer focused approach and appropriate discretion when handling customer and business information.

Aufgaben

• Supports customer enquiries and service requests, resolving routine matters and escalating more complex requirements to Customer Care leadership or Key Account Managers as appropriate.
• Supports the end to end order process, including order entry and maintenance, quotations, proforma invoices, shipping documentation, invoicing support, and communication of order status and shipping dates.
• Supports customer setup and ongoing account maintenance, including master data, requested documentation and certifications, and customer facing digital platforms.
• Supports customer complaints, RMAs, product samples, and other service requirements, ensuring accurate documentation and timely coordination with the appropriate teams.
• Maintains customer service trackers, reports, and operational controls, supporting accurate data and visibility to service performance, KPIs, and customer requirements.
• Works closely with Customer Care, Key Account Managers, Operations, Sales, and other internal teams to coordinate customer requirements, resolve issues, and support a consistent customer experience.
• Lears, follows established SOPs, work instructions, systems, and data quality standards while identifying recurring issues, process gaps, and opportunities for improvement.
• Supports team priorities, projects, and workload requirements as needed while continuing to develop knowledge of customers, products, systems, and the overall order and supply process.

Kenntnisse

Customer service

Attention to detail

Effective communication

Time management

Team collaboration

Adaptability

Ausbildung

High School Diploma

Bachelor's degree in business administration or relevant professional experience

Tools

Microsoft Office

ERP systems

CRM systems

Jobbeschreibung

OpSec Security Group in Lancaster, PA is seeking an Assistant Key Account Manager to join a dynamic team. You will support customer enquiries, manage order processes, and help maintain customer accounts.

You'll work with Customer Care, Sales, Operations to ensure a seamless customer experience, follow SOPs, and contribute to data quality and KPIs. The role emphasizes communication, collaboration, and a service-oriented approach.