Key Account Support Specialist (Health Clubs)

Life Fitness; California (MO); Hybrid; USD 48,700 - 67,800; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid time off

Holiday pay

Tuition assistance

Commuter benefits

Employee discounts

Employee assistance program

Job summary

Life Fitness / Hammer Strength is seeking a detail-oriented Key Account Support Specialist to help manage daily operations for NA Health Club accounts from our Rosemont, IL hub. You’ll support quoting, order changes, and data reports while collaborating across teams to ensure client success.

The role emphasizes customer service, sales support, and administrative excellence with a hybrid in-office schedule (T/W/Th) and strong growth potential in external-facing responsibilities.

Qualifications

• Bachelor’s degree required.
• 2+ years in sales support, customer service, or account management.
• Experience in fitness, wellness, or related industries preferred.
• Strong communication, organization, and administrative skills.
• Proficiency in Microsoft Office; Salesforce and Oracle experience preferred.
• Ability to manage competing priorities in a hybrid environment.

Responsibilities

• Maintain accurate franchise and account records in CRM and internal repositories.
• Assist with quoting Life Fitness and Hammer Strength products and services.
• Update orders post-sale and manage product/address changes.
• Provide product details and respond to key account information requests.
• Prepare open order summaries and pull sales data reports.
• Support facility design requests and other account-specific needs.
• Collaborate with teams to prioritize and complete tasks.
• Serve as a point of contact for internal Key Account Managers; resolve issues and share updates.
• Support meetings with agendas, materials, and follow-ups.
• Deliver responsive, professional customer service to strengthen client relationships.

Skills

Sales support

Customer service

Account management

Microsoft Office

Salesforce

Oracle

Organizational skills

Education

Bachelor’s degree

Tools

Salesforce

Oracle

Job description

Join us as we empower the world to work out, creating healthier lives together. At Life Fitness / Hammer Strength, our purpose is to empower people around the world to work out and live healthier lives. As the global workout partner of choice, we collaborate closely with our customers to deliver innovative, high-performance, and reliable fitness solutions wherever people exercise. Guided by a customer-first mindset, teamwork, innovation, and a commitment to excellence, we're looking for a highly organized professional to help support our North America Health Club Key Account team to ensure exceptional service and satisfaction for key clients. The Key Account Support Specialist blends administrative, customer service, and sales support responsibilities to drive account success and business growth. It’s highly collaborative, involving both internal and external interactions. The position starts with a tactical focus managing daily operations, maintaining accurate records, and supporting quoting and order processes, with opportunities to grow into more strategic and external facing responsibilities. This is a hybrid position based at our Global Support Center in Rosemont, IL (remote M/F; in-office T/W/Th).

As Life Fitness / Hammer Strength's Key Account Support Specialist, you will:

Sales Support & Account Administration

• Maintain accurate franchise and account records in CRM and internal repositories.
• Assist with quoting Life Fitness and Hammer Strength products and services.
• Update orders post-sale and manage product/address changes.
• Provide product details and respond to key account information requests.
• Prepare open order summaries and pull sales data reports.
• Support facility design requests and other account-specific needs.
• Collaborate with Business Support, Order Management, and Key Account Managers to prioritize and complete tasks.

Customer Service & Team Collaboration

• Serve as a point of contact for internal Key Account Managers, resolving issues and sharing updates.
• Support meetings with agendas, materials, and follow-ups.
• Deliver responsive, professional customer service to strengthen client relationships.

What Life Fitness / Hammer Strength is looking for in our Key Account Support Specialist:

• Bachelor’s degree required.
• 2+ years of experience in sales support, customer service, or account management.
• Experience in fitness, wellness, or related industries preferred.
• Strong communication, organization, and administrative skills.
• Proficiency in Microsoft Office; Salesforce and Oracle experience preferred.
• Ability to manage competing priorities and work effectively in a hybrid environment.

At Life Fitness / Hammer Strength,we think customer first,play as one team, andraise the bar on fitness innovation—in the gym and in every corner of our facilities. Wepersevere and get it done, with a clear purpose toinspire each other to live healthier lives.

We encourage you to test your strengths, push your limits, and unleash your potential.

We’ll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we’ll hop on a call to get to know you and your experience and discuss the position in more detail. If it’s not the right opportunity this time, we’ll always let you know.

At Life Fitness / Hammer Strength, we believe in taking care of our team with a comprehensive total rewards package that includes competitive pay and a range of valuable benefits. The salary range for this position, intended for U.S. applicants, is $48,700 - $67,800 annually. This role is categorized as non-exempt and eligible for overtime in accordance with applicable law. The actual salary will vary based on applicant’s education, experience, skills, and abilities. The salary range reflected is based on a primary work location of Rosemont, IL and the actual salary may vary for applicants in a different geographic location.

• a 401(k) savings plan with 4% employer match
• medical, dental and vision insurance
• parental, medical and military leaves of absence
• paid time off, including 12 paid holidays throughout the calendar year
• paid vacation days beginning at 13 days annually
• paid sick leave as provided under state and local paid sick leave laws
• company paid short-term disability and optional long-term disability
• health savings account
• health care and dependent care reimbursement accounts
• employee and dependent life insurance and supplemental life and AD&D insurance
• hospital indemnity
• identity protection
• legal services
• adoption assistance
• tuition assistance
• commuter benefits
• employee discounts
• an employee assistance program that includes free counseling sessions
• Eligibility for benefits is governed by the applicable plan documents and policies.

Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regarding employment, recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness/Hammer Strength will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through “@lifefitness.com” or "@indoorcycling.com" domain email addresses or “[e-mail]” for U.S. opportunities. Life Fitness/Hammer Strength does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.

Life Fitness / Hammer Strength has been inspiring the world to work out for more than 55 years. Every day, exercisers in more than 150 countries log in 1+ million workouts on the company’s connected fitness equipment – proving daily that Life Fitness/Hammer Strength is the world’s workout partner of choice.

By seamlessly bringing innovative, high-performance and reliable equipment, wherever and whenever they work out, Life Fitness/Hammer Strength aims to inspire healthier lives. Headquartered outside of Chicago, in Rosemont, Illinois, the company manufactures and sells strength and cardiovascular equipment through its iconic Life Fitness and Hammer Strength brands.

Life Fitnessis synonymous with innovation and quality in the cardio and strength training arena. The company’s cutting-edge equipment is designed to inspire and motivate, helping exercisers achieve their fitness goals with ease and efficiency. Hammer Strengthstands as a testament to raw power and durability. Renowned for its line of plate-loaded equipment, we dominate the strength training category with machines that are built to withstand the most intense workouts, trusted by athletes and fitness enthusiasts worldwide.

By integrating the best of both brands, the company provides comprehensive workout solutions for commercial and consumer customers. For more information, visit www.lifefitness.com.

Our values drive how we work, grow, and win—together: We think customer first: We’re proactive, adaptable, and always improving the customer experience. We play as one team: We care, collaborate, and pick each other up—we win and lose together. We raise the bar on fitness innovation: We lead, not follow—pushing fitness further every day. We persevere and get it done: We out-work, out-match, and never compromise on quality or performance. We inspire each other to live healthier lives: We support well-being, inside and outside of work, to build a healthier world—together.