Key Account Specialist: Drive Customer Delight & Profit

Electrical Equipment Company (EECO); Franklin (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Electrical Equipment Company (EECO) is seeking a detail‑oriented Key Account Specialist to manage the service needs of EECO’s designated key accounts. You will coordinate with product managers, factory teams and the KAM to deliver pricing, quotes and delivery with exceptional customer care.

The role emphasizes building strong customer relationships, driving profitable pricing, and maximizing order value while aligning with EECO’s growth initiatives.

Qualifications

• Associates degree or equivalent relevant work experience.
• Experience in industrial or manufacturing environment is a plus.
• Authentic customer service commitment with a collaborative personality.

Responsibilities

• Serve as the first stop for pricing, quotes and delivery for key accounts.
• Coordinate with factory and KAM to ensure timely information and resolutions.
• Support pricing negotiations to maximize gross profit and protect margins.
• Identify opportunities to move customers to preferred vendors and grow account value.
• Maintain CRM records and prioritize activities to delight customers.

Skills

Associates degree

Customer service

Excel

Independent work

Attention to detail

Analytical abilities

Strong communication

Education

Associates degree or equivalent

Tools

Microsoft Excel

Job description

Electrical Equipment Company (EECO) is seeking a detail‑oriented Key Account Specialist to manage the service needs of EECO’s designated key accounts. You will coordinate with product managers, factory teams and the KAM to deliver pricing, quotes and delivery with exceptional customer care.

The role emphasizes building strong customer relationships, driving profitable pricing, and maximizing order value while aligning with EECO’s growth initiatives.