Key Account Solutions Specialist

Solera Holdings, LLC.; United States; On-site; USD 60,000 - 85,000; Full time

Job summary

Solera Holdings, LLC. is looking for a Customer Solution Specialist to serve as the primary point of contact for customers. This role involves understanding customer needs and delivering tailored solutions to drive satisfaction and retention.

The ideal candidate will have 3-5 years of experience in customer success or solutions consulting, along with strong problem-solving and communication skills. Experience with CRM tools is essential. Join us to help enhance customer experiences and achieve business growth.

Qualifications

• 3 - 5+ years of experience in customer success or account management.
• Ability to manage multiple accounts and priorities simultaneously.
• Experience working with CRM tools.

Responsibilities

• Act as the primary point of contact for assigned customers.
• Monitor customer performance and satisfaction metrics.
• Gather customer feedback to improve products.

Skills

Customer-centric mindset

Strong problem-solving skills

Excellent communication skills

Time management

Tools

Salesforce

Billing Platform

Job description

Solera Holdings, LLC. is looking for a Customer Solution Specialist to serve as the primary point of contact for customers. This role involves understanding customer needs and delivering tailored solutions to drive satisfaction and retention.

The ideal candidate will have 3-5 years of experience in customer success or solutions consulting, along with strong problem-solving and communication skills. Experience with CRM tools is essential. Join us to help enhance customer experiences and achieve business growth.