Customer Solution Specialist

Solera Holdings, LLC.; United States; On-site; USD 60,000 - 85,000; Full time

Job summary

Solera Holdings, LLC. is looking for a Customer Solution Specialist to serve as the primary point of contact for customers. This role involves understanding customer needs and delivering tailored solutions to drive satisfaction and retention.

The ideal candidate will have 3-5 years of experience in customer success or solutions consulting, along with strong problem-solving and communication skills. Experience with CRM tools is essential. Join us to help enhance customer experiences and achieve business growth.

Qualifications

• 3 - 5+ years of experience in customer success or account management.
• Ability to manage multiple accounts and priorities simultaneously.
• Experience working with CRM tools.

Responsibilities

• Act as the primary point of contact for assigned customers.
• Monitor customer performance and satisfaction metrics.
• Gather customer feedback to improve products.

Skills

Customer-centric mindset

Strong problem-solving skills

Excellent communication skills

Time management

Tools

Salesforce

Billing Platform

Job description

Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions, and fleet solutions – Solera powers over 300,000 customers across 100+ countries. Our solutions drive operational efficiency, data-driven decision making, and measurable business outcomes across the automotive ecosystem.

The Role

The Customer Solution Specialist is responsible for understanding customer needs and delivering tailored solutions that drive satisfaction, retention, and business growth. This role serves as a bridge between customers, sales, and internal teams, ensuring seamless implementation and ongoing support of products or services.

Key Responsibilities

• Act as the primary point of contact for assigned customers, building strong, trusted relationships
• Customer Case Triage
• Regional KPI tracking and Prioritization
• Resolve customer issues and escalated complex cases when necessary
• Monitor customer performance, usage, and satisfaction metrics
• Gather customer feedback and share insights to improve products and services
• Maintain accurate records of customer interactions in Solera systems

Required Qualifications

• 3 - 5+ years of experience in customer success, solutions consulting, account management, or a similar role
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to manage multiple accounts and priorities simultaneously
• Experience working with CRM tools (e.g., Salesforce, Billing Platform)

Preferred Qualifications

• Experience in a technical or SaaS environment
• Knowledge of industry-specific solutions (e.g., automotive)
• Familiarity with project management tools and methodologies
• Strong communication skills and ability to influence stakeholders

Key Competencies

• Customer-centric mindset
• Solution-oriented thinking
• Collaboration and teamwork
• Adaptability and flexibility
• Attention to detail
• Time management and organization
• Success Metrics
• Customer retention and renewal rates
• Resolution time for customer

Equal Opportunity Employer

SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.