Key Account Program Lead - Global Delivery

Socket.dev; Nashville (TN); On-site; USD 118,000 - 176,000; Full time

Job summary

Schneider Electric in the United States is seeking a Program Manager to lead high‑impact Key Account programs across global factories, suppliers, and operations. You will translate strategy into executable roadmaps, drive cross‑functional collaboration, manage risks, and provide executive‑level program visibility.

You will engage customers and coordinate across manufacturing and supply chain to ensure successful delivery.

Qualifications

• Bachelor’s degree or equivalent experience; advanced degree a plus.
• 5–10+ years of experience leading complex, cross‑functional technical programs or operations in a senior capacity.
• Strong experience engaging customers, supply chain partners, and manufacturing operations.
• Proven ability to lead large initiatives without direct authority and influence diverse teams.
• Demonstrated success delivering programs on cost, on schedule, and on quality.
• Outstanding communication skills capable of engaging at all levels, from factory personnel to executives.
• Proficiency in MS Office; preferred experience with MS Project, Visio, and Excel.
• Ability to Travel up to 25%.

Responsibilities

• Senior Leadership & Representation: Serve as the representative and voice of the Key Account business to customers, factories, suppliers, and internal leadership.
• Establish trusted relationships with strategic customers and executive stakeholders.
• Translate business strategy into executable program roadmaps that drive Key Account business success.
• Customer‑Facing Responsibilities: Act as the primary senior point of contact for key customers on delivery status, risks, requirements, and commitments.
• Lead customer discussions, escalations, operational reviews, and program readiness checkpoints.
• Ensure customer expectations are aligned, documented, and delivered with high reliability.
• Factory & Supplier‑Facing Responsibilities: Represent the Key Account business with global factories and suppliers, ensuring production schedules, capacity plans, and material readiness support customer commitments.
• Lead cross‑functional resolution of manufacturing issues, supply constraints, and schedule challenges.
• Provide forecast visibility, volume outlook, and program priorities to supply chain and factory leadership.
• Program Management & Execution: Own end‑to‑end execution for complex, high‑impact Key Account programs.
• Lead planning, backlog management, scheduling, and risk governance to ensure predictable delivery.
• Identify, elevate, and drive closure of issues that threaten scope, schedule, cost, or customer satisfaction.
• Facilitate cross‑functional alignment across engineering, operations, sourcing, logistics, and services.
• Champion continuous improvement in processes, communication mechanisms, tools, and delivery performance.
• Provide executive‑ready communication, dashboards, and program visibility to internal and external stakeholders.

Skills

Program management

Cross-functional leadership

Customer engagement

Communication

Education

Bachelor's degree or higher

Advanced degree preferred

Tools

MS Project

Visio

Excel

Job description

Schneider Electric in the United States is seeking a Program Manager to lead high‑impact Key Account programs across global factories, suppliers, and operations. You will translate strategy into executable roadmaps, drive cross‑functional collaboration, manage risks, and provide executive‑level program visibility.

You will engage customers and coordinate across manufacturing and supply chain to ensure successful delivery.