Key Account Program Lead — Global, Cross‑Functional

Schneider Electric; St. Louis (MO); Hybrid; USD 118,000 - 176,000; Full time

Benefits offered by this job

Total Rewards package

Job summary

Schneider Electric is seeking a Senior Program Manager for the Key Account portfolio in the US. You will lead multi-stakeholder programs, coordinate with global factories, suppliers, and engineering, and ensure delivery commitments for scope, cost, schedule, and quality.

You will act as the main liaison to customers and executive leadership, translate strategy into roadmaps, and drive cross-functional execution with a focus on risk management and visibility.

Qualifications

• Bachelor’s degree or equivalent experience; advanced degree a plus.
• 5–10+ years of experience leading complex, cross-functional technical programs or operations in a senior capacity.
• Strong experience engaging customers, supply chain partners, and manufacturing operations.
• Proven ability to lead large initiatives without direct authority and influence diverse teams.
• Demonstrated success delivering programs on cost, on schedule, and on quality.
• Outstanding communication skills capable of engaging at all levels, from factory personnel to executives.
• Proficiency in MS Office; preferred experience with MS Project, Visio, and Excel.
• Ability to operate effectively in fast-moving, global, geographically dispersed teams.
• Ability to Travel up to 25%.

Responsibilities

• Serve as the representative and voice of the Key Account business to customers, factories, suppliers, and internal leadership.
• Establish trusted relationships with strategic customers and executive stakeholders.
• Translate business strategy into executable program roadmaps that drive Key Account business success.
• Act as the primary senior point of contact for key customers on delivery status, risks, requirements, and commitments.
• Lead customer discussions, escalations, operational reviews, and program readiness checkpoints.
• Ensure customer expectations are aligned, documented, and delivered with high reliability.
• Represent the Key Account business with global factories and suppliers, ensuring production schedules, capacity plans, and material readiness support customer commitments.
• Lead cross-functional resolution of manufacturing issues, supply constraints, and schedule challenges.
• Provide forecast visibility, volume outlook, and program priorities to supply chain and factory leadership.
• Own end-to-end execution for complex, high-impact Key Account programs.
• Lead planning, backlog management, scheduling, and risk governance to ensure predictable delivery.
• Identify, escalations, and drive closure of issues that threaten scope, schedule, cost, or customer satisfaction.
• Facilitate cross-functional alignment across engineering, operations, sourcing, logistics, and services.
• Champion continuous improvement in processes, communication mechanisms, tools, and delivery performance.
• Provide executive-ready communication, dashboards, and program visibility to internal and external stakeholders.

Skills

Communication

Leadership

Cross-functional collaboration

Customer engagement

Education

Bachelor's degree

Tools

MS Office

MS Project

Visio

Excel

Job description

Schneider Electric is seeking a Senior Program Manager for the Key Account portfolio in the US. You will lead multi-stakeholder programs, coordinate with global factories, suppliers, and engineering, and ensure delivery commitments for scope, cost, schedule, and quality.

You will act as the main liaison to customers and executive leadership, translate strategy into roadmaps, and drive cross-functional execution with a focus on risk management and visibility.