Key Account Order Specialist

Aspen Enterprises; Cranston (RI); On-site; USD 45,000 - 65,000; Full time

Job summary

Finlays Solutions in Cranston, RI is seeking a Customer Service Coordinator to manage the sales order process from receipt to delivery. You will liaise with customers and internal teams to ensure accurate orders and timely fulfillment.

A focus on data integrity in the ERP system, proactive communication, and problem solving will help maintain strong client relationships and support our distribution partners.

Qualifications

• Excellent communication skills (oral and written).
• Strong leadership, independent thinking, and analytical abilities.
• Detail oriented with time management and multitasking.
• Proficient in Microsoft Office; ERP/CRM experience a plus.

Responsibilities

• Manage the sales order process from receipt to delivery.
• Verify order data for accuracy and coordinate with internal teams.
• Maintain accurate customer profiles in the ERP system.
• Resolve inquiries and support freight and claims.
• Communicate with customers and interdepartmental teams to meet timelines.

Skills

Excellent communication (oral and writ

Customer service oriented

Team collaboration

Tools

ERP systems

Microsoft Excel

CRM software

Job description

Finlays Solutions in Cranston, RI is seeking a Customer Service Coordinator to manage the sales order process from receipt to delivery. You will liaise with customers and internal teams to ensure accurate orders and timely fulfillment.

A focus on data integrity in the ERP system, proactive communication, and problem solving will help maintain strong client relationships and support our distribution partners.