Key Account & Order Manager — Food Supply

Nasoya-Foods-USA; Ayer (MA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental & vision

Life insurance

401K match

Vacation & holidays

Job summary

Nasoya-Foods-USA is seeking a detail-oriented Order Management Specialist to enter and track customer orders in the ERP system, manage pricing, SKUs, and delivery schedules from receipt to shipment.

You will monitor orders, coordinate with production and logistics, and ensure accurate invoicing while acting as the main contact for key accounts. This full-time, on-site role is based in Ayer, MA, with no remote option.

Qualifications

• Bachelor's Degree in Supply Chain Management, Business or related field.
• 2+ years of experience in order management, customer service, or supply chain roles, preferably in food manufacturing.
• Strong analytical ability.
• Proficiency in ERP systems (SAP, Oracle, etc.), Microsoft Office (Excel, Word, Outlook), and order tracking tools.
• Strong attention to detail, problem-solving abilities, excellent communication, and the ability to work in a fast-paced environment.
• Familiarity with food industry regulations (FDA, USDA, HACCP) is a plus.
• This is a full-time, on-site position located in Ayer, MA. Remote or hybrid work options are not available.

Responsibilities

• Accurately enter and manage customer orders in the ERP system, ensuring proper pricing, SKU, order quantity, and delivery schedules.
• Monitor and track orders from receipt to shipment, addressing delays or issues.
• Track product inventory to ensure orders are fulfilled accurately and efficiently.
• Coordinate with production, warehouse, and logistics teams for timely order fulfillment.
• Verify and process order adjustments, returns, and credits per company policies.
• Experience with EDI using customer portal for order management.
• Collaborate with 3PL warehouses for accurate order fulfillment.
• Generate invoices with accurate shipped quantity and price.
• Act as the main contact for key accounts on order status and resolutions.
• Work with sales and account managers to align on customer expectations.
• Address customer inquiries related to order discrepancies, shortages, and delays.

Skills

Order-management experience

Analytical ability

Attention to detail

Excellent communication

Education

Bachelor's Degree in Supply Chain Management or related field

Tools

SAP

Oracle

Excel

Word

Outlook

Job description

Nasoya-Foods-USA is seeking a detail-oriented Order Management Specialist to enter and track customer orders in the ERP system, manage pricing, SKUs, and delivery schedules from receipt to shipment.

You will monitor orders, coordinate with production and logistics, and ensure accurate invoicing while acting as the main contact for key accounts. This full-time, on-site role is based in Ayer, MA, with no remote option.