Key Account Manager - West Coast

Metric Bio; California; Remote; USD 80,000 - 120,000; Full time

Job summary

Metric Bio is seeking an Account Manager to support and grow its West Coast customer base in the nutritional ingredients space. You will develop relationships with manufacturers, formulators and brands, identify new commercial opportunities and drive revenue growth across key accounts.

You will collaborate with internal technical, regulatory and operations teams to deliver tailored ingredient solutions, negotiating contracts and pricing while traveling to meet clients and attend industry events

Qualifications

• Proven experience in account management or sales within the nutritional ingredients, nutraceutical, dietary supplement or broader health ingredients industry.

Responsibilities

• Develop and strengthen relationships with existing customers across the West Coast, ensuring high levels of customer satisfaction and long-term retention.
• Identify opportunities to expand existing accounts, increase ingredient penetration and drive profitable revenue growth.
• Proactively identify and engage prospective customers within the nutrition, dietary supplement and functional ingredient markets.
• Manage pricing discussions, contract negotiations and commercial agreements to achieve business objectives.
• Work closely with customers to understand their product development needs and identify suitable ingredient solutions.
• Collaborate with technical, R&D, quality, regulatory and supply chain teams to ensure customer requirements are met.
• Monitor industry trends, competitor activity and emerging customer needs to identify new opportunities for growth.
• Develop account plans, maintain accurate CRM records and provide regular sales forecasts and pipeline updates.
• Represent the business at customer meetings, trade shows and relevant industry events.

Job description

Industry: Nutritional Ingredients / Human Health & Nutrition

The Opportunity

An established, global ingredients business is looking to appoint an Account Manager to support and grow its customer base across the West Coast. This is an exciting opportunity to join a well-established organisation with a strong portfolio of nutritional ingredients serving customers across the human health, nutrition and wellness markets.

The successful candidate will be responsible for developing existing customer relationships, identifying new commercial opportunities and driving revenue growth across key accounts, working closely with internal technical, commercial and operational teams to deliver tailored ingredient solutions.

Key Responsibilities

• Account Management: Develop and strengthen relationships with existing customers across the West Coast, ensuring high levels of customer satisfaction and long-term retention.
• Business Growth: Identify opportunities to expand existing accounts, increase ingredient penetration and drive profitable revenue growth.
• New Business Development: Proactively identify and engage prospective customers within the nutrition, dietary supplement and functional ingredient markets.
• Commercial Negotiation: Manage pricing discussions, contract negotiations and commercial agreements to achieve business objectives.
• Customer Collaboration: Work closely with customers to understand their product development needs and identify suitable ingredient solutions.
• Cross-Functional Working: Collaborate with technical, R&D, quality, regulatory and supply chain teams to ensure customer requirements are met.
• Market Intelligence: Monitor industry trends, competitor activity and emerging customer needs to identify new opportunities for growth.
• Sales Planning: Develop account plans, maintain accurate CRM records and provide regular sales forecasts and pipeline updates.
• Industry Engagement: Represent the business at customer meetings, trade shows and relevant industry events.

Candidate Requirements

• Proven experience in account management or sales within the nutritional ingredients, nutraceutical, dietary supplement or broader health ingredients industry.
• A track record of managing B2B customer relationships and delivering revenue growth.
• Experience selling specialty ingredients to manufacturers, formulators, supplement brands or other relevant customers.
• Strong commercial acumen, including experience with pricing, negotiations and account planning.
• Ability to identify opportunities within existing accounts while developing new customer relationships.
• Excellent communication, presentation and relationship-building skills.
• A proactive, customer-focused approach with the ability to work independently in a remote role.
• Willingness to travel across the West Coast to meet customers and attend industry events.

The Ideal Background

Candidates with experience selling nutritional ingredients such as vitamins, minerals, minerals chelates, amino acids, specialty nutrients or other functional ingredients into the human health and nutrition market would be particularly relevant.

Experience working with dietary supplement manufacturers, contract manufacturers, ingredient distributors or branded ingredient businesses would also be advantageous.