Key Account Manager, Tissue & Towel (Oklahoma)

solenis; Tulsa (OK); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health and wellness benefits

Company vehicle for travel

401(k) with company match

Generous paid time off

Job summary

Solenis is seeking a hands-on Key Account Manager to support strategic tissue and towel manufacturing customers in the Tulsa area, with primary engagement at a Muskogee site. You will act as the trusted partner to optimize performance, enhance operational efficiency, and uncover value through our products and services.

The role emphasizes on-site collaboration, strong relationship building with mill teams, and travel between customer sites.

Qualifications

• Bachelor's degree or equivalent industry experience in a relevant technical field.
• Experience in industrial manufacturing environments such as tissue & towel, papermaking, packaging, or water treatment.
• Strong analytical and problem-solving abilities with data-driven decision making.

Responsibilities

• Serve as primary technical and commercial contact for assigned accounts.
• Develop relationships with mill leadership, operators, maintenance, and purchasing.
• Conduct weekly site visits to ensure customer satisfaction and performance.
• Troubleshoot mechanical and process issues and provide practical improvements.
• Perform inspections, equipment evaluations, and product reviews.
• Monitor chemical treatment programs and optimize results.
• Identify opportunities to expand product use and account value.
• Maintain profitability through revenue retention and price capture.

Skills

Mechanical aptitude

Customer relationship

Data analysis

Technical problem solving

Independent work

Education

Bachelor's degree in Engineering, Chemistry, Paper Science, Industrial Technology, or related field

Job description

Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.com or follow us on social media.

Are you a hands-on problem solver who enjoys building strong customer relationships while troubleshooting technical equipment and processes?

We're seeking a Key Account Manager to support strategic tissue/towel manufacturing customers in the general Tulsa, Oklahoma area . In this role, you'll serve as a trusted partner to our customers, helping optimize performance, maintain operational efficiency, and identify opportunities to deliver additional value through our products and services.

This position primarily supports one mill located in Muskogee , Oklahoma , requiring regular on-site engagement.

What You'll Do

• Serve as the primary technical and commercial contact for assigned customer accounts.
• Develop strong relationships with mill leadership, operators, maintenance teams, and purchasing contacts.
• Conduct weekly site visits to mills to ensure customer satisfaction and operational excellence.
• Troubleshoot mechanical and process-related issues and provide practical solutions to improve performance.
• Perform routine system inspections, maintenance activities, equipment evaluations, and product performance reviews.
• Monitor chemical treatment programs and make recommendations to optimize results.
• Identify opportunities to expand product utilization and increase value within existing accounts.
• Maintain account profitability through revenue retention, price capture, and gross profit improvement initiatives.
• Analyze operational data and trends to make informed recommendations to customers and internal stakeholders.
• Collaborate with technical specialists and internal resources to resolve customer challenges.
• Provide leadership and guidance during customer projects, equipment modifications, and process improvement initiatives.
• Maintain accurate records, service reports, and account documentation using company systems.

What You'll Bring

• Bachelor's degree in Engineering, Chemistry, Paper Science, Industrial Technology, or a related field preferred. Equivalent industry experience will also be considered.
• Experience supporting industrial manufacturing environments such as tissue & towel, pulp & paper, packaging, converting, chemicals, water treatment, or related industries.
• Strong mechanical aptitude with demonstrated equipment troubleshooting experience.
• Ability to learn technical chemical programs, production processes, and operational systems.
• Excellent problem-solving and analytical skills.
• Proven ability to work independently and manage multiple priorities with limited supervision.
• Strong customer-facing communication and relationship-building skills.
• Comfortable analyzing data and using technology to support operational and business decisions.
• Valid driver's license and ability to travel regularly between customer sites.

What Success Looks Like

Maintaining and growing revenue within assigned accounts.

Improving account profitability through effective technical service and product optimization.

Delivering exceptional customer service and becoming a trusted advisor to key stakeholders.

Identifying and implementing solutions that improve customer operations and business results.

Building long-term partnerships that drive customer retention and satisfaction.

Why Join Us?

Opportunity to manage strategic accounts with significant impact on customer success.

Highly visible role with direct exposure to customer leadership and internal stakeholders.

Combination of technical problem-solving, relationship management, and business growth responsibilities.

Collaborative environment with access to technical experts and industry-leading resources.

Career advancement opportunities within a global organization committed to innovation and customer success.

What We Offer

• Comprehensive health and wellness benefits
• Ongoing professional development and growth opportunities
• Generous paid time off including: vacation, sick days, and floating holidays
• Competitive base salary with bonus potential
• 401(k) plan with company match to help you invest in your future
• Company vehicle provided for travel convenience

We understand that candidates will not meet every single desired q