Key Account Manager

1020 Solenis LLC US; North Carolina; Hybrid; USD 73,000 - 108,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Career growth opportunities

Job summary

Solenis is seeking a driven Key Account Manager to manage and expand a portfolio of pulp mill accounts, delivering process expertise and commercial value.

You will be the primary contact for assigned accounts, building strong relationships, ensuring program performance, and driving productivity and cost efficiency.

The role focuses on pulp mill operations and process optimization, with support for recovery, power and water systems in a field‑based, on‑site setting.

Qualifications

• Bachelor’s degree in a technical field (or equivalent experience).
• Experience working in or supporting pulp mill operations.
• Strong knowledge of pulp processing and mill operations.
• Experience supporting recovery, power systems, or boiler water chemistry (preferred).
• Hands-on technical support in a pulp mill environment.
• Strong relationship management, communication, and problem-solving skills.
• Ability to operate independently in a field-based role.

Responsibilities

• Maintain and grow existing customer relationships within assigned pulp mill accounts.
• Provide hands-on technical support focused on pulp mill processes and performance.
• Review and optimize chemical treatment programs through monitoring and analysis.
• Serve as trusted advisor delivering process-focused solutions to improve productivity and cost efficiency.
• Partner with customer teams on-site to support operational performance and continuous improvement.
• Develop and execute sales plans to identify and capture new business opportunities within the mill.
• Manage account profitability, including pricing, chemical usage and receivables.
• Drive safety initiatives and promote best practices at customer sites.

Education

Bachelor's degree in a technical field

Job description

Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state‑of-the‑art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.com or follow us on social media.

Position Summary

Solenis is seeking a driven Key Account Manager to manage and expand a portfolio of pulp mill accounts, serving as a key partner to customers by delivering both process expertise and commercial value. This individual will act as the primary point of contact for assigned accounts, ensuring strong relationship management, reliable program performance, and sustained business growth across the territory. The role is primarily focused on pulp mill operations and process optimization, with additional value placed on experience supporting broader mill systems such as recovery, power, and water treatment.

Key Responsibilities

• Maintain and grow existing customer relationships within assigned pulp mill accounts
• Provide hands‑on technical support focused on pulp mill processes, including fiber processing and overall mill performance optimization
• Review and optimize chemical treatment programs through routine monitoring, performance analysis, and troubleshooting
• Serve as a trusted advisor to mill personnel by delivering process‑focused solutions that improve productivity, quality, and cost efficiency
• Partner closely with customer teams on‑site to support operational performance, process stability, and continuous improvement initiatives
• Provide support across broader mill systems as needed, including: Recovery and power systems (preferred) Water and utility systems (secondary to pulp‑focused responsibilities)
• Conduct on‑site training and technical engagement with plant personnel
• Develop and execute sales plans to identify and capture new business opportunities within the mill
• Manage account profitability, including pricing, chemical usage, and receivables
• Drive safety initiatives and promote best practices at customer sites

Requirements

• Bachelor’s degree (technical field preferred; equivalent experience may be considered)
• Previous experience working in or directly supporting pulp mill operations (required)
• Strong knowledge of pulp processing and mill operations (required)
• Experience supporting recovery, power systems, or boiler water chemistry (preferred, not required)
• Demonstrated ability to provide hands‑on technical support in a pulp mill environment
• Strong relationship management, communication, and problem‑solving skills
• Ability to operate independently in a field‑based role

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world‑class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal OpportunityAffirmative Action Employer, including Minorities / Women/ Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The expected compensation range for this position is between $73,410.00 and $107,657.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation; comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development. So, if you are interested in working for a world‑class company and enjoy solving complex challenges, whether in the lab or in the field, consider joining our team.

Solenis is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.