Key Account Manager - Southeast

Midwich US; Chesterton (IN); Remote; USD 85,000 - 105,000; Full time

Job summary

An established industry player is seeking a dynamic Key Account Manager to drive sales and service for a portfolio of medium to large-sized Audio/Visual integration companies. This role offers the opportunity to foster business growth through strategic relationship management and collaboration with internal teams. The ideal candidate will have a strong background in sales and marketing within the AV industry, demonstrating exceptional negotiation skills and a customer-focused approach. Join a forward-thinking company that values innovation and offers a supportive environment for professional development and career advancement.

Qualifications

• 5+ years of sales and marketing management experience in AV products/services.
• Proven ability to lead sales teams and drive growth.
• Strong negotiation skills and business acumen.

Responsibilities

• Collaborate with internal teams to ensure consistent sales transactions.
• Develop and grow dealer relationships and sales.
• Log all activities in CRM and coordinate order processing.

Skills

Teamwork

Negotiation

Problem-solving

Presentation Skills

Business Awareness

Education

Bachelor’s degree in business/economics, Telecom, or Media

CTS Certification

Tools

CRM software

Job description

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Base pay range

$85,000.00/yr - $105,000.00/yr

Department:

Sales

Reports To:

Director of Outside Sales / VP of Sales

FLSA Status:

Exempt

Location:

Remote

Compensation:

Base plus quarterly bonus opportunity

General Purpose Of The Position

A Key Account Manager (KAM) for Dealer Base is primarily responsible for sales and service to assigned accounts, focusing on providing a higher level of service to foster business growth within Midwich US. The "Key Account" dealer category includes medium to large-sized Audio/Visual integration companies with annual spends above $50K and purchasing at least 3 brands. The account list varies from new dealers with growth potential to those spending over $100K annually.

Education, Experience, and Core Competencies

Bachelor’s degree in business/economics, Telecom, or Media. CTS Certification is a plus; Midwich will assist with costs for CTS exams. Requires 5+ years of sales and marketing management experience in AV products/services industry. Proven ability to lead sales teams, drive growth, and establish relationships. Strategic thinker with strong negotiation skills, business acumen, customer focus, and excellent communication skills. Knowledge of Track Selling and business math, proficiency in computer programs.

Essential Duties And Responsibilities

• Collaborate with internal teams to ensure consistent sales transactions.
• Support sales goals achievement.
• Provide quotations and support special pricing agreements.
• Coordinate with design teams and vendor partners.
• Maintain activity reports in CRM.
• Ensure customer needs are met across departments.
• Present promotional programs effectively.
• Perform additional duties as assigned.

Key Skills

Includes teamwork, assertiveness, presentation skills, negotiation, problem-solving, persuasion, creativity, planning, project management, and business awareness.

Sales Skills

Selling and business planning.

Management Skills

Results-oriented, financial awareness, meeting management, continuous improvement, strategic thinking.

KAM Core Tasks And Obligations

• Develop and grow dealer relationships and sales.
• Travel 40-50% of the time; conduct regular dealer and vendor meetings.
• Act as liaison for dealer issues and maintain active sales pipeline.
• Log all activities in CRM and coordinate order processing.
• Build cooperative relationships across departments.
• Stay technically current and attend meetings.
• Report process issues and suggest improvements.
• Aim to grow accounts consistently.
• Perform other duties as assigned.

Physical Demands

• Sitting for long periods, working at a fast pace, lifting up to 50 pounds, extensive travel.

Work Environment

• Indoor office with occasional warehouse exposure requiring PPE.

Failure To Meet Duties And Responsibilities

Continuous failure (4+ months) may lead to demotion, salary adjustments, and role changes.

Career Path

Opportunities for account growth, strategic account management, and managerial roles such as Director of Sales. Discuss career progression with supervisors and HR.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: IT Services and IT Consulting