Key Account Manager - Law Firms

Questel; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Join a dynamic international group as a Key Account Manager, focusing on developing new revenue and maintaining key client relationships. You will work collaboratively to understand client objectives and deliver high-quality services. The role involves managing a complex sales process, educating clients on offerings, and attending events to represent the company. Ideal candidates have experience in account management, preferably in the legal or IP industry, and possess strong communication and negotiation skills.

Benefits

Competitive package including uncapped commission

Structured onboarding and continuous learning

Dynamic setting with flat hierarchy

Qualifications

• Minimum of 2 years of experience in key account management.
• Experience working with law firms is highly desirable.
• Demonstrated experience in both SaaS and Services.

Responsibilities

• Lead efforts to identify and develop new revenue.
• Develop and maintain an effective business and sales plan.
• Manage and grow portfolio of existing accounts.

Skills

Communication

Negotiation

Presentation

Customer Relationship

Education

Bachelor’s degree in Business

Bachelor’s degree in Law

Tools

Salesforce

Job description

As part of our EMEA Sales Team and leveraging our expertise, you will be responsible to lead efforts to identify, expand and/or develop new revenue while maintaining relationships with Questel's key clients.Collaboratively, this role works to understand clients’ business objectives, spearhead planning and execution internally to ensure Questel’s services are delivered on time and with the utmost quality. The Key Account Manager is responsible to develop and execute plans and tactics to maximize Questel’s market share and revenue growth with these key clients. (Mainly Law firms)

Your action will focus on:

• 
  Developing and maintaining an effective business, sales, and marketing plan for assigned territory (UK)
  
• 
  Managing and growing your portfolio of existing accounts, up and cross selling
• 
  Prospecting and developing a new portfolio of clients (support of an Inside sales and marketing department)
• 
  Addressing targeted prospects through convincing of the benefit of our solutions, show its strategic use and demonstrate its value (ROI)
• 
  Monitoring the competitive landscape at your customers and in the market you develop
• 
  Managing a complex sales process (depending on complexity, your sales cycle can be up to 8 months)
• Educating clients on all existing and new offerings
• 
  Leveraging of presales and customer success resources
• 
  Retaining customers by your interpersonal skills, establish yourself as a true partner within your large customer’s organization
• 
  Attending events (conferences, exhibitions…), and representing the company at trade shows
• 
  Providing regular reporting focusing on results and actions, proposing an ambitious business development plan to their manager

The perfect match…

• Minimum of 2 years of experience in key account management, preferably within the legal or IP industry. Experience working with law firms is highly desirable.
• Bachelor’s degree in Business, Law, or a related field. A background in IP or legal services is a plus.
• Language skills: native English speaker
• Demonstrated experience in both SaaS and Services
• Ability to interact with law firm customers, understand their needs, create solutions, and grow revenue
• Proven top performer (track record of selling and closing transactions over 100K service)
• History of continuously innovating on and improving sales processes and techniques
• Team experience (entrepreneurship, etc.)
• Passion for customer relationship and leading edge technologies
• Mastering of closing deals with C-level
• Training in “solution” or “customer-centric” selling
  
• Excellent presentation, negotiation and communication skills
• Completely at ease to report, forecast and plan its activity using a CRM (Salesforce)

Join Questel, a growing international group, and live a great human adventure!

What we offer :

• Full-time, permanent position
• Best of both worlds: dive into agility and growth in a dynamic setting, supported by structured onboarding and continuous learning for your success!
  
• Thrive in a flat hierarchy that championscourtesy,honesty, andcourage.
  
• Compensation: competitive package including avery attractive uncapped commission plan
• Work with a diverse range of prestigious international clients (Fortune 500, CAC40etc.)
• International teams: offices in the USA, EMEA and APAC

Job Location: anywhere in the UK (preferably)

Driven by values of entrepreneurship, respect, and integrity, Questel is committed to growth and social responsibility. We foster an inclusive, equitable workplace where all feel respected and empowered, regardless of background. Questel is an Equal Opportunity Employer, considering all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors.