Key Account Manager II

ICAT Logistics; Elkridge (MD); Teletrabalho; USD 83 000 - 97 000; Tempo integral

Resumo da oferta

ICAT Logistics is seeking a results-driven Sales & Client Support SME to align operations with client needs and exceed expectations. Based in Elkridge, MD, the role supports identified accounts and develops new business opportunities from those clients.

You will provide client services, manage inquiries, collaborate with the sales team, and assist in preparing quotes and presentations. Travel up to 10% may be required.

Qualificações

• Bachelor’s degree or equivalent required.
• 4+ years' experience in logistics and/or freight forwarding operations and account management, or equivalent education and experience.
• 2+ years of freight quoting, pricing.
• Customer service experience.
• Intermediate skills with Microsoft Office products.

Responsabilidades

• Act as SME with advanced knowledge to support end-to-end client needs.
• Oversee client inquiries via phone, email or other means, tracking acknowledgement and response quality.
• Collaborate with operations to deliver transportation and/or warehouse solutions; prepare quotes and client presentations.
• Assist in shipment origination or warehouse fulfillment, as needed.
• Identify opportunities and work with the sales team; support account management.

Conhecimentos

Customer service

Time management

Prioritization

Formação académica

Bachelor’s degree or equivalent

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Description

To facilitate the interaction between operations and sales to ensure client needs are met 100% of the time. To provide client services and sales support for identified accounts or specific salesperson, as assigned. Create and support the development of new business opportunities from those same clients. Always exceed our customers’ expectations.

• As the Subject matter expert (SME) have advanced knowledge to support end to end client needs
• Oversee client inquiries via phone, email or other means. Tracking acknowledgement and response quality to key clients
• Exception handling and internal escalations as needed
• Respond to or delegating non-sales client inquiries (outside of general tracking, quotes).
• Identify resource efficiencies (i.e., client email groups/distribution groups and compiling relevant marketing assets for BD efforts)
• Track key account news (i.e., alerts) to identify engagement and/or growth opportunities
• Work across departments to generate metrics and reports for key accounts as needed
• Identify potential opportunities and work with the sales team
• Provide support to sales team and/or Account Management team as needed.

Description

To facilitate the interaction between operations and sales to ensure client needs are met 100% of the time. To provide client services and sales support for identified accounts or specific salesperson, as assigned. Create and support the development of new business opportunities from those same clients. Always exceed our customers’ expectations.

Essential Duties And Responsibilities

Sales & Client Support

• As the Subject matter expert (SME) have advanced knowledge to support end to end client needs
• Oversee client inquiries via phone, email or other means. Tracking acknowledgement and response quality to key clients
• Exception handling and internal escalations as needed
• Respond to or delegating non-sales client inquiries (outside of general tracking, quotes).
• Identify resource efficiencies (i.e., client email groups/distribution groups and compiling relevant marketing assets for BD efforts)
• Track key account news (i.e., alerts) to identify engagement and/or growth opportunitiesWork across departments to generate metrics and reports for key accounts as needed
• Identify potential opportunities and work with the sales team
• Provide support to sales team and/or Account Management team as needed.

Pricing & Operations Support

• Collaborate and handle, with the Operation team, to deliver transportation and/or warehouse solutions to our clients
• Assist in preparing RFPs, RFQs, RFIs, and client presentations
• Prepare and follow up on quotes for key clients to secure the opportunity
• Conduct project-based tasks such as research and data assembly through interdepartmental collaboration
• Support the development of SOPs for key clients
• Recommend and implement process improvements to drive profitability and efficiency
• Assist in shipment origination or warehouse fulfillment, as needed
• Continually look to implement better processes, procedures and/or automation
• Other duties as assigned

Requirements

Qualifications & Skill Requirements

• Bachelor’s degree or equivalent required
• 4+ years' experience in logistics and/or freight forwarding operations and account management, Or equivalent education and experience
• 2+ years of freight quoting, pricing
• Customer service experience
• Intermediate skills with Microsoft Office products

Key Competencies

• Ability to plan and effectively set priorities for implementation
• Proven analytic and problem-solving skills in a time-sensitive, logistics environment
• Excels at meeting deadlines and demonstrates superior time management skills
• Natural ability to multi-task in a fast-paced work setting with a strong attention to detail
• Superior communication skills and an ability to motivate people with an emphasis on listening skills
• Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
• Demonstrates ability to work in a client-centric setting
• Ability to be flexible as priorities shift
• Consistent in follow-up and follow-through
• Highly motivated team player with an outgoing and positive work attitude
• Credible with a high level of personal integrity
• Adaptive to ICAT’s core values

Physical Demands And Work Environment

• Most work is performed indoors in an office setting
• Flexible approach to work, due to clients’ needs and project support requirements
• Regularly use hands to type, handle, or feel
• Required to use close, distance, color, and peripheral vision, depth perception and can focus
• Must have clear, easy to understand oral communication ability
• Ability to sit for prolonged periods. May occasionally need to stoop, climb, or squat

Supervisory Responsibilities: No

Travel Requirement

Yes, up to 10%

Some travel required (by air and/or car) to support multi-site, national operations.

Location

Remote, but preference is to work in the Elkridge, MD office

Salary

$82,705 - $97,300