Key Account Manager (French speaking)

Portage Ventures GP Inc.; Indiana (PA); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Generous equity packages

Flexible working hours

Comprehensive healthcare insurance

Learning and training opportunities

Personal growth coaching

Job summary

Portage Ventures GP Inc. is seeking a Key Account Manager based in Indiana, Pennsylvania. In this role, you will manage strategic accounts and ensure client satisfaction while building lasting relationships.

The ideal candidate has at least 5 years of experience in customer-facing roles, strong negotiation skills, and is fluent in both French and English. The company offers generous perks including flexible work options and comprehensive health insurance.

Qualifications

• Minimum 5 years of experience in customer-facing roles.
• Proven track record of exceeding performance targets.
• Ability to build long-term relationships based on trust.

Responsibilities

• Manage a portfolio of strategic accounts and maintain relationships.
• Identify customer needs and implement solutions.
• Analyze consumption reports and lead cross-selling efforts.

Skills

Customer relationship management

Analytical skills

Negotiation

Fluent in French and English

Job description

Our Account Management Team – Key Account Manager

As a Key Account Manager, you will:

• Handle a portfolio of strategic accounts and flagship companies
• Build and maintain strong customer relationships with key stakeholders and display a customer‑centric approach to identify the main needs and allow our clients to achieve their goals through Alan
• Proactively identify potential signals of dissatisfaction and implement solutions to answer them
• Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins
• Analyze and present consumption reports to customers through business reviews – identify and execute out‑of‑the‑box initiatives to engage our existing customers
• Be in charge of cross‑selling/upselling our portfolio to answer customer needs and pain points – renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability
• Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams
• Support new customer acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams

Profile

You’ll be a great fit for this role if you have:

• At least 5 years of experience in a customer‑facing role
• Excellent track record of over‑performance
• Experience working with companies of more than 150 employees
• Fluency in French and English (Dutch fluency is also a plus)
• Strong negotiation and positive lobbying skills, with the ability to build long‑term relationships based on trust and transparency
• Excellent analytical and problem‑solving skills, with the ability to create data‑based reports
• Great active listening skills and exceptional follow‑up abilities
• Growth mindset with a strong interest in the healthcare sector and willingness to develop an in‑depth market understanding
• Nice to have: previous experience in Insurance or any industry linked to benefits

Perks & Benefits

• Fair rewards – generous equity packages complement base salary
• Flexible Office – amazing office space at HQ in Paris, sponsored co‑working hubs in Ghent, Brussels or Antwerp or a full‑remote experience with home office equipment sponsorship; you can choose where you are happiest
• All the tools you need – top‑of‑the‑range equipment: MacBook Pro, keyboard, laptop stand, monitor, and Bose noise‑canceling headphones
• Flexible vacation policy and flexible working hours – organize your time as you wish
• Delightful healthcare insurance – extremely comprehensive health insurance, 100% of the contribution covered by Alan for you and your family
• Transport – you can use your own inspiration based on the Green mobility budget (for Senior level Alaners)
• Learning & Training opportunities – a highly flexible training policy, free books and budget to attend and speak at conferences if the opportunity arises
• Personal growth through coaching – every Alaner is paired with a dedicated coach from day one, helping maximize their impact, nurture engagement, and navigate Alan’s values to develop their full potential
• Parental leave – extended parental leave for all new parents

Important note: we hire people, not roles

If you identify yourself as a woman: research shows women often apply only when meeting 100% of requirements. Remember, this is just a guide, not a checklist.